IT Support Analyst

Plum Market

IT Support Analyst managing and maintaining technology systems across Plum Market locations. Providing help desk support and improving IT processes to ensure secure operations.

Posted 7/28/2026full-timeFarmington Hills • Missouri • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing help desk operations, troubleshooting hardware and software issues, and maintaining technology systems. Proficient in Microsoft 365, Active Directory, and various point-of-sale and e-commerce platforms, with a strong focus on security monitoring and incident remediation.

Highest-signal resume keywords

Help Desk SupportTroubleshooting Windows and iOS DevicesMicrosoft 365 ProficiencyPoint-of-Sale System ExperienceSecurity Alert Monitoring

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

TroubleshootingData ManagementIncident RemediationProcess ImprovementNetwork Connectivity

Soft Skills

Analytical SkillsCommunication SkillsRelationship Management

Tools & Technologies

Microsoft 365Active DirectorySharePointLOC Store Management SuiteMagentoXenialToastSquare

Industry Keywords

Help DeskTechnical SupportEnterprise NetworkingVPNFirewalls

Tech Stack

Tools & technologies

FirewallsiOSMagento

About the role

Key responsibilities & impact

Manage and resolve issues submitted through the company help desk system, escalating matters to managed service providers when appropriate.
Set up workstations, computers, and peripheral devices for Team Members.
Install, configure, update, and troubleshoot software and hardware.
Create and maintain user accounts, access, and permissions within Microsoft 365 and Active Directory.
Configure and maintain SharePoint sites and related access.
Maintain accurate records of technology assets, assignments, repairs, replacements, and system changes.
Enter and maintain data within point-of-sale and e-commerce platforms, including LOC Store Management Suite, Magento, Xenial, Toast, and Square.
Support point-of-sale price maintenance and assist with the accuracy of system data.
Monitor security alerts, assist with incident remediation, and coordinate with the Security Operations Center (SOC) and other technology partners.
Identify recurring issues, recommend solutions, and help improve IT processes and documentation.
Provide onsite support at Plum Market stores and satellite locations as needed.
Support store and corporate technology systems outside normal business hours when scheduled or required.
Maintain positive, professional, and productive relationships with Team Members, Leadership, vendors, and technology partners.

Requirements

What you’ll need

Experience working in a help desk or technical support environment.
Experience troubleshooting Windows and iOS devices, printers, phones, peripheral equipment, and network connectivity.
Familiarity with enterprise networking, virtual private networks (VPNs), firewalls, and network traffic monitoring.
Proficiency with Microsoft 365 applications; experience with Microsoft Intune, SharePoint, and Active Directory is preferred.
Ability to learn and support multiple point-of-sale and e-commerce platforms; experience with LOC Store Management Suite, Square, Toast, Xenial, or Magento is a plus.
Knowledge of security alert monitoring and basic incident-remediation practices.
Strong analytical, troubleshooting, and process-improvement skills.
Ability to accurately compile, organize, and transfer data between systems.
Excellent written and verbal communication skills.
Ability to participate in a rotating on-call weekend schedule and provide occasional after-hours support.
Ability to travel occasionally to Plum Market stores and satellite locations for support, upgrades, and new openings.

Benefits

Comp & perks

Paid Holidays with 2 Floating Holidays
Career Growth Opportunities – As a growing company, we provide promotional pathways, so you can grow with us!
Comprehensive Benefits Package – Medical, dental, and vision coverage for you and your family.
401(k) with Company Match – Available after just six months.
Team Member Discounts – Enjoy 20% off grocery purchases and 50% off Team Member meals.