Plugz Electric

Executive Assistant

• Manage customer inquiries via phone, email, and chat to ensure timely responses.
• Assist in the preparation and submission of permit applications for projects.
• Maintain accurate records of customer interactions and permit statuses.
• Coordinate with project managers to gather necessary documentation for permits.
• Provide support in troubleshooting customer issues and escalating when necessary.
• Develop and maintain a knowledge base for frequently asked questions.
• Track and report on customer feedback to improve service processes.
• Assist in administrative tasks as needed to support the team.

Virtual Assistant – CSR, Permits