Plug Power

Field Service Technician

Plug Power

full-time

Posted on:

Location Type: Office

Location: Dummerstorf • Germany

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About the role

  • The Field Service Technician will support our fuel cell products currently installed in electric lift trucks, including performing preventative maintenance and resolving breakdowns.
  • This person will be responsible for servicing fuel cells at a specific location.
  • This person will also be responsible for reporting breakdown events, parts ordering, and maintenance of fuel cells at a specific location.
  • This position presents a great amount of exposure to customer personnel and electric lift truck operators, and thus requires a person with excellent technical skills as well as communication, interpersonal and motivational skills.
  • Maintenance and service of fuel cells at customer sites.
  • Performing diagnostics, troubleshooting, and evaluations to maintain the fleet at a specific location.
  • Performing specialized service procedures, including field retrofits and software and hardware upgrades to existing fuel cells.
  • Providing emergency support service to customers as required.
  • Purchasing tools, equipment, and parts for customer service and support as required.
  • May require troubleshooting and maintenance of high-pressure hydrogen storage, delivery and fueling systems.
  • May include maintaining ongoing communication with customer personnel hydrogen suppliers regarding aftermarket support of fuel cells.
  • Providing regular feedback to regional service representatives regarding fuel cell performance and field maintenance issues.
  • Completing administrative duties & documentation, including incident reports, service logs, inventory maintenance and site and system documentation.
  • Exhibiting and enforcing safety procedures in the field or customer sites.
  • Travel as required for business needs; expected to drive safely and to adhere to all traffic laws
  • Represent Plug Power in a professional manner at all times and in all interactions
  • Perform other duties as assigned.

Requirements

  • Minimum high school diploma or equivalent with technical electrical coursework
  • Three (3) or more years of direct experience in mechanical and electrical troubleshooting
  • Formal training and education may be also considered in lieu of direct experience
  • Must possess a valid driver license, a clean driving record, and the ability to safely operate a motor vehicle
  • Must be able to lift 50 pounds on regular basis unassisted
  • Knowledge of lift truck operation and applications is highly preferred
  • General mechanical aptitude is required
  • Computer and software systems skills as applicable to position including but not limited to: Word, PowerPoint, Excel, and Outlook
  • Dynamic interpersonal skills and the ability to effectively communicate with diverse audiences and stakeholders at all levels
  • Excellent verbal and written communication skills
  • Creativity in solving technical problems
  • Ability to work independently
  • Punctual and reliable
  • Shows a willingness to grow and learn; is accepting of training and coaching
  • Employee consistently demonstrates punctuality and reliability
  • Consistently displays a positive and cooperative attitude
  • Team player who treats others with courtesy and respect at all times
  • Strong communication skills including verbal and written abilities
  • Customer service skills, representing PLUG in a professional manner at all times
  • Honesty and integrity in all facets of work
Benefits
  • Uncompromising dedication to quality
  • Exceptional time management skills with the ability to handle multiple tasks
  • Technician must provide own standard set of tools – specific fuel cell tools to be provided by Plug Power
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
mechanical troubleshootingelectrical troubleshootingpreventative maintenancediagnosticstroubleshootingfield retrofitssoftware upgradeshardware upgradeshigh-pressure hydrogen storagelift truck operation
Soft Skills
communication skillsinterpersonal skillsmotivational skillscreativity in problem solvingability to work independentlypunctualityreliabilitypositive attitudeteam playercustomer service skills
Certifications
high school diploma or equivalentvalid driver license