PLS Logistics Services

Key Account Manager

PLS Logistics Services

full-time

Posted on:

Location Type: Office

Location: Cranberry Township • Pennsylvania • United States

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About the role

  • Identify expansion opportunities across divisions, plants, and business units within assigned accounts.
  • Develop relationships with multiple decision-makers beyond the primary operational contact.
  • Increase overall wallet share and service penetration within each assigned company.
  • Present full PLS capabilities (“PLS Casino”) including all modes and value-added services.
  • Support onboarding of new locations and divisions.
  • Conduct in-person customer meetings on a cadence aligned with account opportunity.
  • Lead Quarterly Business Reviews (QBRs) and executive-level touchpoints.
  • Act as escalation point for both the customer and Account Executive.
  • Collaborate with Account Executives to ensure growth initiatives do not disrupt day-to day operations.
  • Monitor account performance metrics and identify areas for strategic improvement.
  • Develop and execute strategic account growth plans for assigned customers.
  • Increase brand awareness and corporate alignment across the customer organization.
  • Ensure profit objectives for assigned accounts are satisfied.
  • Work cross-functionally with Operations, Capacity, and sales groups to support account expansion.

Requirements

  • 3+ years of experience in 3PL brokerage or account management
  • Knowledge of the transportation and logistics industry
  • Strong relationship-building and executive communication skills
  • Demonstrated success expanding revenue within existing customers
  • Strategic planning and organizational skills
  • Experience working with multi-location or decentralized organizations
  • Strong collaboration skills working alongside Account Executives and cross-functional teams
  • Bachelor’s degree or equivalent experience
Benefits
  • Ability to travel for in-person customer meetings
  • Health insurance
  • Retirement plans
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementstrategic planningrevenue expansionperformance metrics monitoring
Soft Skills
relationship-buildingexecutive communicationorganizational skillscollaborationleadership