PLS Logistics Services

Account Manager

• Identify expansion opportunities across divisions, plants, and business units within assigned accounts.
• Develop relationships with multiple decision-makers beyond the primary operational contact.
• Increase overall wallet share and service penetration within each assigned company.
• Present full PLS capabilities (“PLS Casino”) including all modes and value-added services.
• Support onboarding of new locations and divisions.
• Conduct in-person customer meetings on a cadence aligned with account opportunity.
• Lead Quarterly Business Reviews (QBRs) and executive-level touchpoints.
• Act as escalation point for both the customer and Account Executive.
• Collaborate with Account Executives to ensure growth initiatives do not disrupt day-to day operations.
• Monitor account performance metrics and identify areas for strategic improvement.
• Develop and execute strategic account growth plans for assigned customers.
• Increase brand awareness and corporate alignment across the customer organization.
• Ensure profit objectives for assigned accounts are satisfied.
• Work cross-functionally with Operations, Capacity, and sales groups to support account expansion.

Key Account Manager

Recruitment

• Develop and maintain campus partnerships to source top talent.
• Plan and coordinate career fairs, networking events, and student competitions.
• Source, screen, and interview students and recent graduates for sales roles.
• Manage the full-cycle hiring process and ensure a high-touch candidate experience.
• Collaborate with hiring managers to align recruitment efforts with business needs.

Campus Recruiter – Sales

Operations

• Oversee U.S. and Offshore Logistics Coordinators for the Philadelphia branch
• Coach, develop, and conduct one-on-one performance management for all operations staff
• Manage team of AETs and AEs to grow
• Lead coordination with the billing department, managing unbilled reports and cash flow for assigned branch
• Manage carrier relationships and oversee the claims management process
• Drive and execute operational KPIs to improve efficiency and performance
• Administer vacation and time-off requests for operations staff
• Maintain direct communication with Operations, Account Executives, and Leadership teams
• Partner with Sales Leadership (Director of Sales, SOLs, GSMs) to develop growth strategies and ensure operational execution
• Identify and resolve capacity constraints across branch
• Demonstrate strong proficiency in logistics systems, technology, and tools to secure equipment for customer shipments
• Train and mentor staff on negotiation techniques, including classroom instruction
• Ensure all scheduled loads are covered and executed daily
• Monitor IT projects & enhancements to increase usage and collect feedback
• Support training and development of new Logistics Coordinators in both U.S. and offshore teams

Operations Team Lead

• Develop and maintain campus partnerships to source top talent
• Plan and coordinate career fairs, networking events, and student competitions
• Source, screen, and interview students and recent graduates for sales roles
• Manage the full-cycle hiring process and ensure a high-touch candidate experience
• Collaborate with hiring managers to align recruitment efforts with business needs

Key Account Manager

Campus Recruiter – Sales

Operations Team Lead

Campus/Sales Recruiter