PLS Logistics Services

Operations

• Oversee U.S. and Offshore Logistics Coordinators for the Philadelphia branch
• Coach, develop, and conduct one-on-one performance management for all operations staff
• Manage team of AETs and AEs to grow
• Lead coordination with the billing department, managing unbilled reports and cash flow for assigned branch
• Manage carrier relationships and oversee the claims management process
• Drive and execute operational KPIs to improve efficiency and performance
• Administer vacation and time-off requests for operations staff
• Maintain direct communication with Operations, Account Executives, and Leadership teams
• Partner with Sales Leadership (Director of Sales, SOLs, GSMs) to develop growth strategies and ensure operational execution
• Identify and resolve capacity constraints across branch
• Demonstrate strong proficiency in logistics systems, technology, and tools to secure equipment for customer shipments
• Train and mentor staff on negotiation techniques, including classroom instruction
• Ensure all scheduled loads are covered and executed daily
• Monitor IT projects & enhancements to increase usage and collect feedback
• Support training and development of new Logistics Coordinators in both U.S. and offshore teams

Operations Team Lead

Recruitment

• Develop and maintain campus partnerships to source top talent
• Plan and coordinate career fairs, networking events, and student competitions
• Source, screen, and interview students and recent graduates for sales roles
• Manage the full-cycle hiring process and ensure a high-touch candidate experience
• Collaborate with hiring managers to align recruitment efforts with business needs

Campus/Sales Recruiter

Supply Chain

• Booking & scheduling all shipments within the assigned Account Executive/team.
• Understand metrics that lead to team profitability including call center statistics, revenue & net revenue, variance to target, variance to max, load counts, etc.
• Direct communication with the Account Executives and Leadership team.
• Identify and solve capacity shortfalls within the team.
• Demonstrate thorough knowledge and understanding of various systems, technology, and tools to locate and secure various equipment types for customer shipments.
• Assign carriers to move shipments based on shipment information.
• Choose carriers based on service levels and profitability targets.
• Negotiate carrier rates (under targets).
• Ensure all loads are covered that are expected to ship each day.
• Other duties as required by business needs or as assigned.

Logistics Coordinator

Account Manager

• Providing daily/weekly touches to client contacts via phone, email, etc. to solicit opportunities.
• Actively accept tenders, manage spot opportunities.
• Ensure that day to day activities of assigned team is meeting the needs of the customer.
• Monitor overall service levels/metrics for assigned customers.
• Guide assigned employees and ensure that they have adequate training and development.
• Work with Rate Department and Margin Department to develop shipper/carrier rates.
• Participate in customer service account reviews with assigned accounts, including metrics reporting as requested.
• Develop strategies to achieve market share goals for assigned accounts.
• Ensure the profit objective for the accounts are satisfied.
• Network within assigned accounts to build relationships with new contacts and identify growth opportunities.
• Work with Capacity Managers to identify lanes that require carrier recruitment.
• Work with other Account Managers to create packages of lanes that will keep carriers within the PLS network.
• Own the relationship and do all necessary tasks to make the clients/division profitable and successful.

National Account Manager

Product Manager

• Define product vision and roadmaps aligned to company strategy
• Partner with business leaders to understand workflows and pain points
• Translate business needs into clear product requirements and user stories
• Own backlog prioritization and delivery trade-offs
• Act as primary product point of contact
• Define success metrics and KPIs

Product Manager – Transportation Technology, TMS

• Develop and execute comprehensive sourcing strategies to identify senior-level sales and operations candidates.
• Proactively build talent pools for future hiring needs, with a focus on leadership roles in Sales, Operations, and Supply Chain.
• Engage passive candidates through outbound outreach, personalized messaging, and industry networking.
• Serve as a talent advisor and brand ambassador, effectively articulating PLS’s value proposition.
• Partner with hiring managers to deeply understand role requirements, business needs, and team culture.
• Manage the full recruitment lifecycle including sourcing, interviewing, candidate presentation, and offer negotiation.
• Deliver insights on market trends, competitor talent strategies, and emerging hiring challenges.
• Maintain up-to-date reports and dashboards to track pipeline activity, time-to-fill, and quality of hire.
• Collaborate with internal stakeholders to define hiring priorities and develop workforce plans.
• Continuously improve recruiting processes and candidate experience.

Corporate Sales Recruiter

Sales

• Learn all aspects of a third-party logistics (3PL) sales career
• Assist the freight brokerage team on various tasks such as prospecting potential customers
• Book freight loads and negotiate prices
• Interact with current customers
• Participate in a career support session with corporate recruiters to discuss resume building and interview skills

Sales Intern

• Learn all aspects of a third-party logistics (3PL) sales career
• Assist the freight brokerage team on various tasks such as prospecting potential customers, booking freight loads, negotiating prices, and interacting with current customers
• Participate in projects and presentations
• Conduct other duties as required by business needs or as assigned

• Learn all aspects of a third-party logistics (3PL) sales career
• Assist the freight brokerage team on various tasks such as prospecting potential customers, booking freight loads, negotiating prices, and interacting with current customers
• Conduct other duties as required by business needs or as assigned

• Gain real-world, hands-on experience in sales, logistics, and supply chain
• Assist the freight brokerage team on various tasks such as prospecting potential customers, booking freight loads, negotiating prices, and interacting with current customers
• Participate in projects and presentations

• Learn all aspects of a third-party logistics (3PL) sales career
• Assist the freight brokerage team on various tasks
• Prospecting potential customers
• Booking freight loads
• Negotiating prices
• Interacting with current customers
• Participate in projects and presentations

Sales Internship

• Research and gain knowledge on industry trends
• Generate leads and develop clients through cold calling industry leads
• Negotiate client and carrier freight rates
• Lead and facilitate client service issues through to the point of resolution
• Liaise between shipper, consignee, and carrier
• Participate in projects and presentations
• Conduct other duties as required by business needs or as assigned

• Booking & scheduling all shipments within the assigned Account Executive / team.
• Understand metrics that lead to team profitability including call center statistics, revenue & net revenue, variance to target, variance to max, load counts, etc.
• Direct communication with the Account Executives and Leadership team.
• Identify and solve capacity shortfalls within the team.
• Demonstrate thorough knowledge and understanding of various systems, technology, and tools to locate and secure various equipment types for customer shipments.
• Assign carriers to move shipments based on shipment information.
• Profitability: Choose carriers based on service levels and profitability targets.
• Negotiate carrier rates (under targets).

• Booking & scheduling all shipments within the assigned Account Executive / team.
• Understand metrics that lead to team profitability including call center statistics, revenue & net revenue, variance to target, variance to max, load counts, etc.
• Direct communication with the Account Executives and Leadership team.
• Identify and solve capacity shortfalls within the team.
• Demonstrate thorough knowledge and understanding of various systems, technology, and tools to locate and secure various equipment types for customer shipments.
• Assign carriers to move shipments based on shipment information.
• Profitability: Choose carriers based on service levels and profitability targets.
• Negotiate carrier rates (under targets).
• Ensure all loads are covered that are expected to ship each day.
• Assist with the training and development of all new logistics coordinators and AET’s through shadowing, best practice sharing, and technical support.
• Maintain productive working relationships with customer representatives, motor carriers, and PLS employees.
• Monitor carrier performance and report carrier failures
• Other duties as required by business needs or as assigned.