Operations Team Lead
PLS Logistics Services
full-time
Posted on:
Location Type: Office
Location: Philadelphia • Pennsylvania • United States
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Job Level
About the role
- Oversee U.S. and Offshore Logistics Coordinators for the Philadelphia branch
- Coach, develop, and conduct one-on-one performance management for all operations staff
- Manage team of AETs and AEs to grow
- Lead coordination with the billing department, managing unbilled reports and cash flow for assigned branch
- Manage carrier relationships and oversee the claims management process
- Drive and execute operational KPIs to improve efficiency and performance
- Administer vacation and time-off requests for operations staff
- Maintain direct communication with Operations, Account Executives, and Leadership teams
- Partner with Sales Leadership (Director of Sales, SOLs, GSMs) to develop growth strategies and ensure operational execution
- Identify and resolve capacity constraints across branch
- Demonstrate strong proficiency in logistics systems, technology, and tools to secure equipment for customer shipments
- Train and mentor staff on negotiation techniques, including classroom instruction
- Ensure all scheduled loads are covered and executed daily
- Monitor IT projects & enhancements to increase usage and collect feedback
- Support training and development of new Logistics Coordinators in both U.S. and offshore teams
Requirements
- Two years relevant experience in logistics and transportation industry
- Intermediate skill level with Microsoft Outlook, Word and Excel
- Ability to work flexible schedule
- Must exhibit the ability to work in a collaborative team environment
- Ability to multi-task and understand how to prioritize workload in order of importance
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
logistics managementperformance managementnegotiation techniquesKPI executionclaims managementcapacity managementteam managementtraining and developmentcollaborationmulti-tasking
Soft Skills
coachingcommunicationleadershipproblem-solvingflexibilityprioritizationmentoringteamworkdevelopment strategiescustomer service