PLS Logistics Services

National Account Manager

PLS Logistics Services

full-time

Posted on:

Location Type: Office

Location: Cranberry Township • Pennsylvania • United States

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About the role

  • Providing daily/weekly touches to client contacts via phone, email, etc. to solicit opportunities.
  • Actively accept tenders, manage spot opportunities.
  • Ensure that day to day activities of assigned team is meeting the needs of the customer.
  • Monitor overall service levels/metrics for assigned customers.
  • Guide assigned employees and ensure that they have adequate training and development.
  • Work with Rate Department and Margin Department to develop shipper/carrier rates.
  • Participate in customer service account reviews with assigned accounts, including metrics reporting as requested.
  • Develop strategies to achieve market share goals for assigned accounts.
  • Ensure the profit objective for the accounts are satisfied.
  • Network within assigned accounts to build relationships with new contacts and identify growth opportunities.
  • Work with Capacity Managers to identify lanes that require carrier recruitment.
  • Work with other Account Managers to create packages of lanes that will keep carriers within the PLS network.
  • Own the relationship and do all necessary tasks to make the clients/division profitable and successful.

Requirements

  • Bachelor’s degree or equivalent
  • Strong customer service skills
  • Strong negotiating skills
  • Knowledge of the transportation and logistics industry
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Remote work options
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer servicenegotiatingteam managementrelationship buildingstrategic development
Certifications
Bachelor’s degree