Customer Support

• Provide technical support to customers, sales network, customer service personnel, and international subsidiaries
• Initiate new project requests
• Work with sales network and end users to investigate material usage and industry pricing to enhance the success of new product development
• Monitor progress on new product development and work with Engineers on existing products to make changes necessary to meet the changing requirements of customers or industry standards
• Work with engineering to write and release industry-focused seminar papers based on laboratory and field research
• Analyze and resolve product malfunctions and complaints
• Visit customer locations to provide product training
• Travel when required with sales network personnel in support of sales efforts and to identify new opportunities

PLP

Product Support Specialist – Utility Fiber