General

• Produce accurate and complete quotations through specification evaluation, product selection, pricing, lead times, delivery terms, and packaging requirements, and send formal responses to subsidiary customers.
• Process sales orders for production as well as expedite orders, coordinate shipping with manufacturing facilities, vendors, and freight forwarders, and prepare export documentation for both US export customers, international customers, and subsidiaries, including determining correct harmonized codes.
• Understand each country’s customs requirements and import laws to assist subsidiary and customer shipments.
• Prepare shipping documents using a third-party portal for each individual country.
• Finalize customs documentation before the shipment date.
• Correspond with customers, freight forwarders, banks, internal personnel, and others via phone and email to ensure prompt and courteous customer satisfaction.
• Keep customers abreast of order status and handle order revisions and schedule changes accordingly.
• Set up projects to purchase machinery, machine parts, and tooling by the subsidiaries.
• Analyze sales history and buying patterns of customers and subsidiaries and recommend economic order quantities and full package quantities, when feasible, to improve efficiency.
• Process debits, credits, RMAs (Return Materials Authorizations), as necessary, for subsidiary project billing as well as adjustments to customer invoices.
• Review and approve payments from freight forwarders and determine the amount to be billed to the customer.
• Maintain customer account records with accurate and critical account information.
• Update notes to ensure that terms and conditions and special instructions are met.
• Review contracts and terms and conditions for new and ongoing business to ensure compliance and acceptance of contract terms.
• Prepare sales reports and other analyses as necessary.
• Perform additional duties as needed or directed.

Export Documentation Coordinator

Customer Support

• Provide technical support to customers, sales network, customer service personnel, and international subsidiaries
• Initiate new project requests
• Work with sales network and end users to investigate material usage and industry pricing to enhance the success of new product development
• Monitor progress on new product development and work with Engineers on existing products to make changes necessary to meet the changing requirements of customers or industry standards
• Work with engineering to write and release industry-focused seminar papers based on laboratory and field research
• Analyze and resolve product malfunctions and complaints
• Visit customer locations to provide product training
• Travel when required with sales network personnel in support of sales efforts and to identify new opportunities

PLP

Export Documentation Coordinator

Product Support Specialist – Utility Fiber