Product Support Specialist – Utility Fiber

PLP

Product Support Specialist providing technical support and project assistance in the Utility Fiber market. Collaborating on product development and resolving customer issues while optimizing industry standards.

Posted 5/30/2026full-timeMayfield Village • Ohio • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Provide technical support to customers, sales network, customer service personnel, and international subsidiaries
Initiate new project requests
Work with sales network and end users to investigate material usage and industry pricing to enhance the success of new product development
Monitor progress on new product development and work with Engineers on existing products to make changes necessary to meet the changing requirements of customers or industry standards
Work with engineering to write and release industry-focused seminar papers based on laboratory and field research
Analyze and resolve product malfunctions and complaints
Visit customer locations to provide product training
Travel when required with sales network personnel in support of sales efforts and to identify new opportunities

Requirements

What you’ll need

Associate’s degree in electrical or mechanical engineering technology preferred or equivalent work experience
1-3 years of experience in the markets PLP serves or with the products PLP uses
Ability to use a computer and applications such as Microsoft Word and Excel
Ability to effectively communicate in both verbal and written situations involving customers, internal personnel, and field sales service representatives
Good verbal and written communication skills

Benefits

Comp & perks

401(k) with a company match equal to 25% of the first 8% of pre-tax dollars contributed by the employee for the first two years
Enrollment in company profit sharing after two years
Medical, dental & vision insurance, including free preventative care
Wellness & Employee Assistance Program (EAP)
Health care flexible spending accounts, health savings accounts, & life insurance
Paid time off, paid company holidays, and vacation purchase program
Short & long-term disability
Parental & family leave; military leave
Inclusive & welcoming company culture
Career development & tuition assistance
Student loan debt repayment program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical supportproduct developmentproduct trainingmaterial usage analysisindustry pricing analysisproduct malfunction resolution

Soft Skills

communication skillsverbal communicationwritten communicationinterpersonal skills

Certifications

Associate’s degree in electrical engineering technologyAssociate’s degree in mechanical engineering technology