Plnar

Solutions Engineer

• Partner with Strategic Customers
• Manage and grow relationships with insurance carriers and restoration organizations
• Serve as a trusted advisor to claims leaders, adjusters, operations teams, and executives
• Help customers evaluate how PLNAR can improve claim workflows and operational efficiency
• Drive Product Adoption & Expansion
• Introduce customers to new PLNAR capabilities as they launch
• Identify opportunities to expand usage across teams, departments, and workflows
• Support renewal and expansion conversations
• Deliver Consultative Solutions
• Understand customer claims workflows and operational challenges
• Demonstrate how PLNAR technology fits into the claims lifecycle
• Provide strategic recommendations on how to deploy and scale PLNAR solutions
• Become a PLNAR Product Expert
• Develop deep understanding of PLNAR’s technology and roadmap • Translate technical capabilities into clear business value for customers
• Stay current on industry trends in claims technology and property documentation
• Monitor Customer Success
• Track product adoption, usage trends, and customer outcomes
• Deliver Quarterly Business Reviews (QBRs) and strategic planning sessions
• Collaborate Internally
• Work closely with Product, Engineering, and Leadership teams • Provide customer-driven insights that influence product development

Strategic Solutions Manager – Insurance Carrier, Restoration Markets

Account Manager

• Manage a portfolio of insurance carrier and restoration company accounts
• Serve as the primary strategic contact for adjusters, managers, executives, and operational leaders
• Drive renewals and identify upsell and cross-sell opportunities within existing accounts
• Proactively monitor account health, product usage, and adoption trends
• Deliver Quarterly Business Reviews (QBRs) and strategic account planning sessions
• Forecast revenue, manage pipelines, and track key account metrics
• Collaborate cross-functionally with Product, Operations, and Leadership to ensure customer success
• Advocate for customer needs internally while aligning solutions with business objectives
• Travel as needed for conferences and customer meetings
• Become a product expert on PLNAR’s expanding platform
• Help customers understand how new features improve claims workflows
• Guide customers through onboarding, training, and adoption

Strategic Solutions Manager – Insurance Carrier, Restoration Markets

Account Manager – Insurance and Restoration