Pliant

Operations

• Act as the primary front-line contact for urgent out-of-hours customer inquiries via phone, email, or ticketing systems.
• Monitor payment processing, authorisations, and declines to ensure smooth operation outside core hours.
• Conduct real-time transaction monitoring to detect suspicious or fraudulent activity.
• Triage and prioritise incidents across payments and fraud domains in line with established processes.
• Identify recurring issues and contribute to process improvements and automation.

Payments & Fraud Operations Specialist