Payments & Fraud Operations Specialist

Pliant

. Act as the primary front-line contact for urgent out-of-hours customer inquiries via phone, email, or ticketing systems.

Posted 7/31/2026full-timeRemote • 🇩🇪 GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in payments operations and fraud detection, with strong analytical skills for incident handling and transaction monitoring. Proficient in utilizing monitoring tools and ticketing systems to enhance operational efficiency and improve processes.

Highest-signal resume keywords

Payments Operations ExperienceFraud Detection ExpertiseTransaction Monitoring SkillsData Analysis ProficiencyIncident Handling Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Transaction MonitoringIncident HandlingPayment InvestigationsData AnalysisSQL

Soft Skills

Analytical SkillsProblem-Solving SkillsIndependent Work

Tools & Technologies

ThreddFraudAdvantageJiraSlackVisa/MC Connect

Industry Keywords

PaymentsFraud OperationsFintech OperationsPayment ProcessorsFinancial Systems

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Act as the primary front-line contact for urgent out-of-hours customer inquiries via phone, email, or ticketing systems.
Monitor payment processing, authorisations, and declines to ensure smooth operation outside core hours.
Conduct real-time transaction monitoring to detect suspicious or fraudulent activity.
Triage and prioritise incidents across payments and fraud domains in line with established processes.
Identify recurring issues and contribute to process improvements and automation.

Requirements

What you’ll need

3-4+ years in payments operations, fraud operations, or fintech operations
Experience with transaction monitoring, incident handling, or payment investigations
Familiarity with card payments, payment processors, or financial systems
Strong analytical and problem-solving skills
Comfortable working independently during non-core hours
Experience with monitoring tools, ticketing systems, or fraud detection platforms i.e. Thredd, FraudAdvantage, Jira, Slack, Visa/MC Connect
Data analysis skills (e.g. Excel; SQL is a plus)

Benefits

Comp & perks

Attractive remuneration and benefits package
Flexibility and possibility to work remotely
Pliant Card with monthly credit to explore the product and enjoy food with colleagues