PlentyONE

Customer Success Manager – E‑Commerce

PlentyONE

full-time

Posted on:

Location Type: Remote

Location: Germany

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • You act as the primary point of contact for key accounts defined as the Book of Business (BoB), with the goal of ensuring customer satisfaction and retention.
  • You provide recommendations to customers and are responsible for the implementation of those recommendations.
  • To evaluate and further develop the product and business development (BD), you regularly collect customer feedback on product requirements and forward it to the Head of Customer Success for assessment.
  • You are responsible for regularly monitoring and reporting on BoB metrics and identifying opportunities for customer success stories and online reviews.
  • You stay up to date on our global product objectives, ongoing operational plans, and new releases, building a deep level of knowledge that you use to advise customers and ensure the best possible use of the system.

Requirements

  • Degree or equivalent qualification in business, marketing, or a related field
  • Several years of professional experience in Customer Success Management
  • Experience with CRM tools and e‑commerce software
  • Experience with our PlentyONE software is a significant advantage
  • Strong customer-focused mindset and a solid understanding of customer service processes
  • Deep appreciation for customer feedback and pain points
  • Knowledge of sales and marketing techniques and principles
  • Excellent communication and conflict-resolution skills
  • Ability to identify opportunities, patterns, and ideas, and to dive into technical topics
  • Team player with the ability to work in a dynamic environment
  • Very good written and spoken German and good English skills
  • Additional languages, such as French, Italian, or Spanish, are an advantage
Benefits
  • Your voice matters!
  • Your ideas for PlentyONE’s success and our support to take care of you personally.
  • Remote: Work anywhere in Germany, wherever you want, plus a headquarters in Kassel
  • Real work–life balance
  • Up to date: Work with the latest Apple hardware and technology
  • Always improving: Annual training budget and a variety of workshops
  • Well provided for: Discounts in hundreds of online shops and extensive social benefits such as a childcare subsidy, monthly shopping credit, company pension plan, anniversary bonus, and referral bonus
  • Stay fit & mobile with us: Subsidy for gym membership, Deutschlandticket (regional public transport pass), and bike leasing
  • Team events and legendary PlentyParties
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer Success ManagementCRM toolse-commerce softwarePlentyONE softwaresales techniquesmarketing principles
Soft Skills
customer-focused mindsetcommunication skillsconflict-resolution skillsability to identify opportunitiesteam playeradaptability
Certifications
degree in businessdegree in marketingrelated field qualification