PlentyONE

Data Analyst

• Design and maintain internal QuickSight dashboards that allow leadership to track company performance in real-time.
• Monitor and report on core commercial metrics including MRR/ARR, Net Revenue Retention (NRR), Churn, and CAC/LTV ratios.
• Write high-performance SQL in Amazon Athena to join disparate datasets from S3 into clean, analysis-ready tables.
• Act as a bridge between technical data and business strategy. You don't just report numbers; you highlight trends, risks, and growth opportunities.
• Work with AWS Glue to ensure that internal stakeholders are always looking at "one version of the truth."
• Identify drivers within data subsets to build "what-if" scenarios and predictive models for core SaaS metrics (MRR, NRR, LTV), enabling leadership to pinpoint root causes and accurately forecast growth.

Engineering Manager

• Assume leadership of a software engineering team, providing mentorship and guidance to ensure project success.
• Collaborate with diverse teams, including cross-functional teams, to outline project requirements and deliverables effectively.
• Architect, develop, and sustain scalable, high-performance software applications.
• Uphold best practices, coding standards, and software development methodologies.
• Conduct comprehensive code reviews and offer actionable feedback to maintain code integrity.
• Keep abreast of evolving industry trends, technologies, and frameworks.
• Work closely with the DevOps team to deploy and oversee software applications on AWS.

Full-stack Engineer

• Marketing Automation & Lifecycle Ownership
• Build, maintain and continuously optimize lead capture, qualification and nurturing flows for different target segments
• Ownership of scalable lifecycle programs across the entire B2B funnel
• Lead & Funnel Management
• Implement and optimize lead capture processes (CTAs, forms, landing pages)
• Evolve lifecycle stages and lead scoring models
• Manage automated lead routing including CRM synchronization and internal notifications
• Continuously improve lead quality, conversion rates and time-to-MQL
• Campaigns & Nurturing
• Design, launch and optimize scalable nurture programs for SMB and enterprise segments
• Operational responsibility for live campaigns including QA, monitoring and troubleshooting
• Define target segments, triggers and workflow logic
• Close collaboration with Performance Marketing, Content, ABM and RevOps
• Data, Tracking & Compliance
• Ensure clean tracking and attribution standards
• Manage email consent, preferences, deliverability and GDPR-compliant processes

GTM Engineer

Account Executive

• Drive sales by expanding the customer base and generating new revenue
• Maintain close relationships with prospects and customers
• Lead customer presentations, including product demonstrations and proposals
• Collaborate with internal product teams to incorporate practical customer feedback into future product development
• Conduct needs analyses

Enterprise Account Executive – DACH

Sales Development Rep

• You are the first point of contact for potential new customers
• You run cold-call campaigns
• You are a proactive driver who identifies individual needs
• You use your sales skills to arrange qualified appointments
• You support our sales team in day-to-day operations
• You participate with the team in trade shows

Sales Development Representative – Hybrid

Customer Support

• Analyze and map the entire customer lifecycle, from initial contact through onboarding, support, and renewal.
• Identify key moments of truth, friction points, and opportunities for improvement to create a truly cohesive experience.
• Coordinate customer and internal readiness for major product updates, ensuring impacts are understood, communicated, and planned for to minimize disruption and maximize adoption and ROI.
• Design, document, and continuously improve all CS/CX processes and workflows.
• Own our CX data and analytics. You'll define key performance indicators (KPIs) like NRR/GRR, NPS, CSAT, and Customer Effort Score (CES), build insightful dashboards, and deliver regular reports to leadership that translate data into a compelling story about our customers.
• Manage and optimize our entire CX technology stack. You will administer our core platforms (e.g., CRM, Customer Success Platform), evaluate and integrate new tools, and ensure our teams are getting the most out of our technology investments.
• Act as a central point of contact, collaborating closely with Product, Sales, Marketing, and Product teams to ensure a unified approach to the customer experience.

Customer Experience Operations Manager

Ecommerce

• You act as the primary point of contact for key accounts defined as the Book of Business (BoB), with the goal of ensuring customer satisfaction and retention.
• You provide recommendations to customers and are responsible for the implementation of those recommendations.
• To evaluate and further develop the product and business development (BD), you regularly collect customer feedback on product requirements and forward it to the Head of Customer Success for assessment.
• You are responsible for regularly monitoring and reporting on BoB metrics and identifying opportunities for customer success stories and online reviews.
• You stay up to date on our global product objectives, ongoing operational plans, and new releases, building a deep level of knowledge that you use to advise customers and ensure the best possible use of the system.