QA Manager
Plentiful.ai
full-time
Posted on:
Location Type: Hybrid
Location: San Francisco • California • United States
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About the role
- Define, lead, and scale the end-to-end QA operating model across the product surface.
- Manage and develop a growing team of Senior QA Engineers, including performance management, coaching, feedback, and career growth.
- Establish clear expectations for quality ownership, execution rigor, and delivery standards across the QA function.
- Own regression strategy, release readiness, and quality signoff processes for new features, product changes, and high-risk workflows.
- Drive adoption and maintenance of scalable automated test coverage across UI, API, and workflow-level validation.
- Introduce and enforce QA standards, processes, and operating rhythms that scale with the team and product.
- Own bug triage and defect governance across web applications, APIs, and backend systems.
- Serve as the final point of escalation for defect severity, release blockers, and systemic quality issues.
- Define and track QA KPIs, including escaped defects, defect aging, time-to-triage, reopen rate, regression suite health, flaky test rate, and release confidence.
- Use quality metrics to drive accountability, identify weak points in the system, and improve execution over time.
- Guide the team in applying risk-based testing methods that prioritize high-impact, customer-critical, and failure-prone areas.
- Maintain a quality philosophy centered on evidence, determinism, traceability, and confidence in system behavior rather than test volume alone.
- Contribute directly in targeted areas where hands-on leadership provides the highest leverage, especially in high-risk test strategy, automation direction, defect triage, and release management.
Requirements
- 10+ years of experience in QA, Quality Engineering, or software quality roles.
- 4+ years in a leadership or management role within a high-growth SaaS or enterprise software environment.
- Strong experience leading QA teams and building durable quality processes. (Non-Negotiable).
- Deep expertise in both manual and automated testing architecture.
- Strong automation experience across both UI and API testing.
- Strong proficiency in at least one automation platform such as Playwright, Cypress, or Selenium.
- Coding capability sufficient to write, review, and maintain scalable automated tests.
- Strong judgment in test strategy, defect prioritization, and release risk management. (Non-Negotiable).
- Strong critical thinking and root-cause analysis skills across complex systems.
- Clear ownership mindset and strong execution discipline.
- Experience with bug lifecycle management, quality KPIs, regression planning, and release management. (Non-Negotiable).
- Comfort operating as a hands-on leader who can balance people management with selective direct involvement in high-priority quality work.
- Comfort operating in fast-moving environments with changing priorities and incomplete information.
- Experience with healthcare systems, compliance-sensitive software, workflow platforms, or structured documents and data formats such as PDFs, HL7, and FHIR is a plus.
Benefits
- Enjoy unlimited PTO
- Fully covered health insurance (medical, dental, and vision)
- Meal stipend
- Health & wellness stipend
- 401(k) matching
- Stock options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
QAQuality Engineeringmanual testingautomated testingtest strategydefect prioritizationrelease risk managementbug lifecycle managementquality KPIsregression planning
Soft Skills
leadershipcoachingfeedbackcritical thinkingroot-cause analysisexecution disciplineownership mindsetjudgmentadaptabilitycommunication