Plentiful.ai

Technical Customer Success Lead

Plentiful.ai

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Senior

Tech Stack

PythonSQL

About the role

  • Own implementation outcomes and long-term success for use cases in our Intake Authorization Suite, serving as the subject matter expert to guide early alignment, efficient and robust implementations, and scalable support mechanisms for a critical and growing segment of our business
  • Serve as a player-coach on our Technical Customer Success team, balancing hands-on technical leadership with building a high-performing team that can manage Intake Authorization implementations day-to-day
  • Drive time-to-value for our Intake Authorization customers by designing efficient, repeatable implementation templates and playbooks, and continuously refining onboarding workflows
  • Collaborate deeply with cross-functional teams, including Account Management, Sales, Product, and Engineering to gather requirements, configure solutions, and ensure ongoing value delivery
  • Lead technical problem solving—from SQL queries and Python scripts to API/FHIR integrations—directly unblocking implementations when needed
  • Build tight feedback loops with Product and Engineering, ensuring customer insights shape roadmap priorities and product enhancements
  • Own KPI outcomes for Intake Authorization implementations including time to value, customer satisfaction, and resolution times, and ensure the team is tracking and exceeding targets.

Requirements

  • 5+ years of in Solutions Engineering, Implementation, Technical Account Management, or a related field
  • Ability to explain complex technical problems in concise communication
  • Experience in the healthcare industry and preferably within the patient intake, benefits verification, and prior authorization space
  • Mentored and guided team members in effective implementation and problem-solving.
  • Successfully served as a senior escalation point for complex technical issues, resolving critical roadblocks.
  • Proficient in SQL
  • Experience in working with APIs and/or FHIR integrations (JSON, HL7, XML, etc.)
  • Familiarity with code (Python, YAML, etc.)
Benefits
  • Enjoy unlimited PTO
  • Fully covered health insurance (medical, dental, and vision)
  • Meal stipend
  • Health & wellness stipend
  • 401(k) matching
  • Stock options
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SQLPythonAPI integrationsFHIRJSONHL7XMLimplementation templatesonboarding workflowstechnical problem solving
Soft Skills
communicationmentoringteam leadershipcollaborationproblem-solvingcustomer insightsfeedback loopstime managementcustomer satisfactionKPI tracking