Senior QA Engineer
Plentiful.ai
full-time
Posted on:
Location Type: Hybrid
Location: San Francisco • California • United States
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Job Level
About the role
- Turn customer-reported issues and pain points into clear technical findings, regression coverage, and preventative quality improvements
- Identify recurring patterns in customer feedback, support escalations, and production failures, and help drive long-term fixes
- Partner with Product, CS, and Engineering to improve the reliability and usability of customer-facing workflows
- Lead QA Support for complex production issues and escalations
- Use logs, metrics, and observability tools to provide Engineering with clear reproduction of steps and root cause analysis
- Design and execute UAT strategies for new features and customer-facing changes
- Validate that releases, migrations, and operational changes meet real enterprise use cases before broader rollout
- Provide customer-quality input into release readiness for high-risk workflow
- Test and automate critical customer workflows to identify friction, edge cases, failure modes, and usability risks
- Validate real-world scenarios across customer configurations, operational handoffs, and product workflows
- Work with Implementation teams to validate customer-specific configurations and onboarding scenarios
- Identify testing gaps revealed by production issues and convert them into stronger coverage and process improvements
Requirements
- 5–8+ years of experience in QA or quality engineering roles, ideally in high-growth SaaS environments
- Strong experience in test planning, customer journey-based testing, exploratory testing, and risk-based validation.
- Hands-on experience writing automated tests using tools such as Playwright, Cypress, Selenium, Postman, or similar
- Strong troubleshooting and debugging skills using logs, metrics, traces, and other production evidence
- Familiarity with CI/CD workflows and modern test infrastructure
- Strong understanding of shift-right testing and production issue analysis
- Mastery of test design techniques
- Clear owner mindset and strong cross-functional communication skills in fast-moving environments
- Experience with healthcare, compliance-sensitive systems, or structured documents/data formats such as PDFs, HL7, or FHIR is a plus
Benefits
- Enjoy unlimited PTO
- Fully covered health insurance (medical, dental, and vision)
- Meal stipend
- Health & wellness stipend
- 401(k) matching
- Stock options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
test planningexploratory testingrisk-based validationautomated testingtroubleshootingdebuggingtest design techniquesshift-right testingroot cause analysisUAT strategies
Soft Skills
cross-functional communicationowner mindsetproblem-solvingcollaborationcustomer-focusedanalytical thinkingattention to detailadaptabilityleadershiporganizational skills