Plentiful.ai

Customer Experience Account Manager

Plentiful.ai

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Proactively monitor account health indicators and engage customers, including regular usage/ROI analysis, business reviews, and on-site customer visits.
  • Serve as the primary point of contact for customers, starting at their implementation kick-off call.
  • Build and maintain strong, long-lasting client relationships to ensure satisfaction and loyalty.
  • Oversee and track the progress of customer implementations for new use cases.
  • Work closely with technical team members on back-end configuration to ensure customer success.
  • Proactively identify and pursue opportunities for contract expansion by understanding customer needs, aligning them with Plenful offerings, and determining new statement of work terms.
  • Set a high standard for clarity, responsiveness, and professionalism in all customer interactions.
  • Lead internal process improvement related to customer communication.
  • Lead data-driven optimization efforts and analysis to help us better serve our customers and put in the best processes to ensure scalability.

Requirements

  • 3+ years in Account Management, Customer Success, Enterprise Sales, Management Consulting, or a related field, ideally in SaaS, healthcare technology, or healthcare
  • Proven track record in managing customer relationships, driving adoption, achieving account retention goals, and nurturing account expansion opportunities
  • Familiarity with healthcare operations and regulatory compliance (e.g., HIPAA, 340B Drug Pricing, Prior Auth)
  • Proficient in CRM systems (e.g., Salesforce) and customer success platforms
  • Experience with data analysis and reporting tools is preferred
  • Excellent verbal and written communication skills, with the ability to effectively present to and influence stakeholders at all levels
  • Ability to work collaboratively across functions, including Sales and technical team members, to ensure a seamless customer experience
Benefits
  • unlimited PTO
  • health insurance
  • meal stipend
  • health & wellness stipend
  • team offsites
  • 401K matching
  • stock options
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisreportingcustomer relationship managementaccount retentionaccount expansion
Soft Skills
communicationcollaborationcustomer engagementprofessionalismprocess improvement