Plein Air Agency

Guest Engagement Account Manager

Plein Air Agency

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • The Guest Engagement Account Manager serves as the strategic lead and primary client liaison for omnichannel guest engagement initiatives.
  • Ownership of the planning, execution, and performance of engagement programs.
  • Driving cross-functional collaboration and managing client relationships.
  • Ensuring alignment with broader business and growth objectives.
  • Leading day-to-day operations of engagement programs while contributing to long-term engagement strategy, optimization, and innovation.
  • Own the end-to-end campaign lifecycle across Email, SMS, Push, and In-App messaging—from strategy and planning through execution, measurement, and optimization.
  • Develop and maintain an integrated omnichannel marketing calendar, including loyalty initiatives and targeted offer strategies.
  • Lead campaign performance reviews, translating results into clear, data-backed recommendations that drive incremental engagement and revenue.
  • Serve as the primary point of contact for key clients, proactively managing expectations and strengthening long-term partnerships.
  • Lead recurring status meetings, present performance insights, and synthesize client feedback into actionable plans and priorities.
  • Partner with analytics and data teams to translate reporting into meaningful business insights and recommendations.

Requirements

  • Bachelor’s degree in Marketing, Communications, Business, or a related field
  • 4–6 years of experience in customer engagement, CRM marketing, account management, or agency-side marketing execution
  • Experience working with enterprise engagement platforms such as Braze, Attentive, Sparkfly, or similar tools
  • Proven ability to manage and optimize cross-channel marketing programs at scale
  • Strong client-facing experience with a demonstrated ability to build trusted, consultative relationships
  • Exceptional written, verbal, and presentation skills
  • Strong project management skills and experience leading cross-functional teams
  • Highly organized, detail-oriented, and results-driven
  • Proficiency in Google Workspace, Microsoft Office Suite, and project management platforms (Monday preferred)
Benefits
  • Professional Development & Growth
  • Clear pathway to Senior Manager and Director-level roles within Guest Engagement and broader marketing leadership
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer engagementCRM marketingcross-channel marketingcampaign performance analysisdata analysisomnichannel marketingmarketing strategycampaign optimizationproject management
Soft Skills
client relationship managementconsultative sellingcommunicationpresentation skillsorganizational skillsdetail-orientedresults-drivencross-functional collaborationleadership