Plein Air Agency

Implementation Specialist

• Lead technical setup and integration of third-party platforms (online ordering, POS, loyalty, delivery, CRM) into Plein Air’s digital products.
• Collaborate with developers to design and validate partner connections or configurations that ensure secure, reliable data exchange between systems.
• Partner with clients and platform partners to gather, clarify, and document integration requirements and workflows.
• Serve as the bridge between client strategy, design, and development — ensuring all integrations align with both technical capabilities and brand goals.
• Act as the main technical point of contact for integration partners such as Olo, Punchh, Toast, or other hospitality technology vendors.
• Conduct and oversee end-to-end testing of integrations across front end staging and production environments.
• Provide Tier 2 technical support for integration-related issues.

Project Manager

• Calendar Creation and Management
• Overseeing the calendar that focuses on all omnichannel communications including Email, SMS, Push, and In-App Messaging
• Campaign Management and Scheduling
• Working closely in respective platforms to execute and schedule campaigns
• Collaborating with client on necessary edits, updates and approvals surrounding creative and copy for communications
• Brief Creation
• Supporting on creative briefs across email, SMS, Push, web and other digital materials as needed
• Ensuring that the messaging and creative aligns with brand voice and overall client objectives
• Working with the creative team on any necessary edits or feedback from the clients
• Maintain Communication Logs
• Taking critical notes and feedback from client and vendor partners and sharing internally to create actionable next steps
• Operational Tasks
• Setting meeting agendas
• Gathering data and insights for reporting purposes
• Intaking one-off requests from clients

CRM Project Coordinator

Data Analyst

• Develop, design, and maintain BI dashboards (Power BI, Tableau, or similar) to track campaign performance, customer behavior, and overall marketing effectiveness.
• Build and present storyboards and data visualizations that clearly communicate insights and recommendations to business stakeholders.
• Conduct in-depth marketing analytics across acquisition, retention, loyalty, and campaign performance.
• Apply statistical methods and modeling techniques to measure ROI, customer lifetime value, attribution, and incremental impact.
• Partner with Guest Engagement Marketing Manager to translate business questions into data analyses and actionable strategies.
• Roll up your sleeves to perform hands-on data work—pulling, cleaning, transforming, and analyzing datasets.
• Write SQL/Python scripts for advanced analytics, automation, or data manipulation.
• Proactively identify new ways to leverage data for improved targeting, personalization, and campaign optimization.

Marketing Data Analyst

Client Partner

• Owner of the client relationship; act as the client’s internal advocate
• Lead client project meetings and own planning, coordination of workflow, creation, and execution of project plans for web and app projects
• Facilitate planning meetings and ongoing status meetings and share meeting outputs for team reference
• Own client QA process: review websites for accuracy, brand adherence, and quality standards; coordinate team and client approvals of creative deliverables
• Align with Product Delivery to improve operational processes for website production and account deadlines
• Ensure clear and defined UX and UI by delivering detailed briefs and participating in creative reviews
• Manage content inputs: add text, photos, videos; construct menu/navigation systems; integrate 3rd party data
• Manage the client feedback process and route requests appropriately
• Participate in weekly allocation and roadmap meetings and collaborate with Product Delivery on touchpoints
• Contribute to development of methodologies, standards, and best practices to streamline digital production

Marketing Analyst

• Develop, design, and maintain BI dashboards (Power BI, Tableau, or similar) to track campaign performance, customer behavior, and overall marketing effectiveness.
• Build and present storyboards and data visualizations that clearly communicate insights and recommendations to business stakeholders.
• Conduct in-depth marketing analytics across acquisition, retention, loyalty, and campaign performance.
• Apply statistical methods and modeling techniques to measure ROI, customer lifetime value, attribution, and incremental impact.
• Partner with Guest Engagement, Technology and Digital Marketing teams; translate business questions into data analyses and actionable strategies.
• Perform hands-on data work—pulling, cleaning, transforming, and analyzing datasets.
• Write SQL/Python scripts for advanced analytics, automation, or data manipulation.
• Proactively identify new ways to leverage data for improved targeting, personalization, and campaign optimization.

Implementation Specialist

CRM Project Coordinator

Marketing Data Analyst

Client Partner

Senior Marketing Analyst