Research Operations Coordinator
PlaytestCloud
full-time
Posted on:
Location Type: Remote
Location: Argentina
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About the role
- Actively monitor the performance of automated playtests, troubleshoot issues independently with urgency and attention to detail
- Oversee the end-to-end process of remote mobile playtesting for custom projects
- Serve as a primary point of contact for North American clients
- Coordinate playtests and troubleshoot issues with the greater Research Operations team while working asynchronously across time zones
- Use in-house and external software programs to facilitate playtesting and client communication
- Document and regularly update information for current projects as well as maintain our internal help center
Requirements
- 3+ years of experience in the gaming industry, working closely with research or development
- Strong English skills: You have (near) native spoken and written English skills and are comfortable conversing in English with colleagues and clients
- Self-starter: You take ownership of tasks and have a strong bias to action
- Customer-focused: You’re able to respond quickly to the needs of our clients
- Self-organized: You have strong organizational skills, with proven time management abilities
- Technically-minded: You can quickly learn and apply complex software
- Working times: Roughly 9 AM - 6 PM GMT-3 (adjustable based on your location)
Benefits
- Professional Growth: Budget for learning, conferences, team building, and optional language lessons
- Health Insurance: We provide a similar level of health insurance that is available in Germany to applicants from outside of the EU
- Extra Time Off: Vacation days, December 24th and 31st off, and seniority-based extra days
- Top Equipment: You’ll get a MacBook, an extra screen plus a home office budget
- Culture: Open to new ideas and paths, where we value authenticity and work together to find the best solutions
- Fun & Team Bonding: Regular team events, game sessions, summer & winter celebrations
- Extras: Birthday gifts, charity donations, pension plan, net wage optimization, and workations
- English as our company language
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
attention to detailcustomer-focusedself-starterstrong organizational skillstime managementstrong English skillsability to troubleshootownership of taskscommunication skillsability to work asynchronously