Playson

Technical Support Specialist

Playson

full-time

Posted on:

Location Type: Remote

Location: Australia

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Tech Stack

GrafanaJavaJavaScriptNode.jsSDLCTypeScript

About the role

  • Understand and analyse issues, and be able to find appropriate solutions
  • Integration protocol testing
  • Second-level customer support
  • Delivering excellent customer service with 5 shifts a week

Requirements

  • Ready to work night shifts
  • Hands-on software development experience with Java, C#, Node.js, or TypeScript
  • Familiarity with monitoring tools (e.g., Elastic, Dynatrace, Grafana)
  • A proactive, client-focused attitude and strong work ethic
  • Strong problem-solving and troubleshooting skills
  • Effective communication skills, both written and verbal
  • At least Upper-Intermediate English (written and spoken)
  • Eagerness to learn quickly and grow technically
  • Working knowledge of XML and JSON
  • Basic experience with Git and version control workflows
  • Understanding of API protocols (e.g., REST)
  • Awareness of the software development lifecycle (SDLC)
Benefits
  • Competitive Salary: We offer a competitive salary in EUR, subject to annual performance reviews
  • Quarterly Bonuses: Benefit from a transparent and systematic quarterly bonus system
  • Flexible Schedule: We offer a flexible work schedule to accommodate your needs
  • Remote Work Option: Choose to work remotely, providing greater flexibility and comfort
  • Medical Insurance: Receive comprehensive medical insurance for both you and a significant other
  • Financial Support for Life Events: We provide financial support during special life events
  • Unlimited Paid Vacation: Enjoy unlimited paid vacation leave
  • Unlimited Paid Sick Leave: Take unlimited paid sick leave whenever necessary
  • Professional Development: Get reimbursement for professional courses for your development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
JavaC#Node.jsTypeScriptXMLJSONGitAPI protocolsRESTSDLC
Soft Skills
problem-solvingtroubleshootingcommunicationclient-focusedwork ethiceagerness to learnproactive attitude