PlayPlay

Customer Success Manager

PlayPlay

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Junior

About the role

  • Manage a Customer Portfolio (70–100 accounts in the commercial / scale segment)
  • Support Your Customers’ Content Strategy
  • Contribute to Strategic Projects
  • Be the Voice of the Customer in the US Market

Requirements

  • 1–3 years of professional experience, including at least 1 year as a Customer Success Manager in B2B SaaS.
  • Proven ability to manage multiple customers, stakeholders, and priorities at once.
  • Knowledge of key Customer Success metrics (NPS, CSAT, churn, retention, expansion) and familiarity with CS tools.
  • Bonus: Experience in MarTech, media, or creative software industries.
  • FLUENT ENGLISH
Benefits
  • Health insurance
  • Flexible work arrangements
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer Success ManagementB2B SaaSCustomer Success metricsNPSCSATchurnretentionexpansion
Soft Skills
stakeholder managementprioritizationcommunicationcustomer advocacy