PlayOn! Sports

Support Specialist

PlayOn! Sports

full-time

Posted on:

Location Type: Hybrid

Location: Chamblee • United States

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Junior

About the role

  • Provide case-based support to schools and fans using our streaming platform
  • Receive cases through a round-robin system and proactively monitor queues to take additional cases as needed
  • Communicate clearly and professionally with customers to understand issues and guide them toward resolution
  • Document troubleshooting steps, outcomes, and relevant details within the CRM system
  • Flex between supporting schools, fans, and proactive quality initiatives depending on case volume and operational needs
  • Identify patterns or recurring issues and escalate when necessary to improve overall platform quality
  • Maintain productivity and responsiveness in a queue-based support environment
  • Follow established processes, support standards, and documentation requirements
  • Collaborate with internal teams when additional assistance or escalation is needed to resolve customer issues
  • Contribute to initiatives aimed at improving stream quality and overall customer experience

Requirements

  • 1–3 years of experience in customer support, help desk, call center, or operations support roles (preferred but not required)
  • Strong customer service mindset with a passion for helping others solve problems
  • Comfortable using computers and learning new systems such as CRM or case management tools
  • Excellent written communication skills and the ability to explain solutions clearly to customers
  • Strong attention to detail when documenting cases and customer interactions
  • Ability to stay organized and manage multiple cases in a queue-based environment
  • Flexible and adaptable in a fast-paced support setting where priorities may shift throughout the day
Benefits
  • Multiple medical insurance plans to choose from
  • Dental, vision life and disability insurance
  • Employee Emergency Fund
  • Company equity (stock options)
  • Open PTO policy
  • 401K plan with company match
  • Hybrid/flexible work environment
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer service mindsetproblem-solvingwritten communicationattention to detailorganizational skillsflexibilityadaptability