Plaud

Global Community Operations Lead

Plaud

full-time

Posted on:

Location Type: Hybrid

Location: San Francisco • California • 🇺🇸 United States

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Salary

💰 $240,000 - $280,000 per year

Job Level

Senior

About the role

  • Lead, mentor, and develop a high-performing community team, ensuring consistent quality and best practices
  • Define, track, and report community KPIs to drive engagement, efficiency, and continuous improvement
  • Oversee day-to-day community operations, including moderation standards, coverage, and escalations
  • Represent the voice of the customer by synthesizing feedback into actionable insights for product teams
  • Design and execute community programs, launches, and initiatives that deepen user engagement
  • Scale community advocacy by empowering power users and optimizing tools, processes, and workflows

Requirements

  • 5+ years in community, customer ops, or customer success, with 2+ years leading teams in fast-moving environments
  • Strong track record of setting goals, owning metrics, and turning data into clear, actionable insights
  • Clear, confident communicator who can break down complex or technical topics for any audience
  • Calm and empathetic escalation owner, trusted to handle sensitive issues and drive resolution
  • Proven collaborator who works closely with Product, Marketing, and Engineering to ship better experiences
  • Passionate about building inclusive, engaged communities using modern platforms, tools, and workflows
Benefits
  • Meaningful Ownership An Employee Stock Ownership Plan (ESOP) that gives a real stake in Plaud’s long-term success.
  • High-Impact Environment Work in a fast-moving, product-driven environment where your ideas directly shape the future of AI productivity.
  • Cutting-Edge AI Tools for Productivity Access to best-in-class AI tools, including Cursor, GPT models, Gemini, Claude, and other frontier AI systems to maximize engineering and execution efficiency.
  • Best-in-Class Equipment Choice of top-spec laptops, high-performance workstation setups, and cutting-edge Plaud devices for all new hires.
  • Team & Culture Annual company offsites, team events, and a culture that values craftsmanship, ownership, and velocity.
  • Medical & Insurance Coverage Comprehensive benefits to protect our employees' financial security, physical health, and longterm growth. Medical insurance and WICA coverage for all full-time employees.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
community managementdata analysisKPI trackingprogram designuser engagement strategiesmoderation standardscustomer feedback synthesiscommunity advocacyprocess optimizationworkflow management
Soft skills
leadershipmentoringcommunicationcollaborationempathyproblem-solvinggoal settingconflict resolutionadaptabilitycustomer focus