Plaud

Global Community Operations Lead

Plaud

full-time

Posted on:

Location Type: Hybrid

Location: San Francisco • California • United States

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Salary

💰 $240,000 - $280,000 per year

Job Level

Senior

About the role

  • Lead, mentor, and develop a high-performing community team, ensuring consistent quality and best practices
  • Define, track, and report community KPIs to drive engagement, efficiency, and continuous improvement
  • Oversee day-to-day community operations, including moderation standards, coverage, and escalations
  • Represent the voice of the customer by synthesizing feedback into actionable insights for product teams
  • Design and execute community programs, launches, and initiatives that deepen user engagement
  • Scale community advocacy by empowering power users and optimizing tools, processes, and workflows

Requirements

  • 5+ years in community, customer ops, or customer success, with 2+ years leading teams in fast-moving environments
  • Strong track record of setting goals, owning metrics, and turning data into clear, actionable insights
  • Clear, confident communicator who can break down complex or technical topics for any audience
  • Calm and empathetic escalation owner, trusted to handle sensitive issues and drive resolution
  • Proven collaborator who works closely with Product, Marketing, and Engineering to ship better experiences
  • Passionate about building inclusive, engaged communities using modern platforms, tools, and workflows
Benefits
  • Meaningful Ownership An Employee Stock Ownership Plan (ESOP) that gives a real stake in Plaud’s long-term success.
  • High-Impact Environment Work in a fast-moving, product-driven environment where your ideas directly shape the future of AI productivity.
  • Cutting-Edge AI Tools for Productivity Access to best-in-class AI tools, including Cursor, GPT models, Gemini, Claude, and other frontier AI systems to maximize engineering and execution efficiency.
  • Best-in-Class Equipment Choice of top-spec laptops, high-performance workstation setups, and cutting-edge Plaud devices for all new hires.
  • Team & Culture Annual company offsites, team events, and a culture that values craftsmanship, ownership, and velocity.
  • Medical & Insurance Coverage Comprehensive benefits to protect our employees' financial security, physical health, and longterm growth. Medical insurance and WICA coverage for all full-time employees.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
community managementdata analysisKPI trackingprogram designuser engagement strategiesmoderation standardscustomer feedback synthesiscommunity advocacyprocess optimizationworkflow management
Soft Skills
leadershipmentoringcommunicationcollaborationempathyproblem-solvinggoal settingconflict resolutionadaptabilitycustomer focus