Provide IT hardware and software setup, configuration, and support for GARFO staff and affiliated tenants.
Deliver timely and courteous support to local and remote users across the GARFO organization.
Troubleshoot issues affecting desktop systems, mobile devices, printers, peripherals, and enterprise applications.
Support Windows-based desktop environments and enterprise productivity platforms.
Provide database connection support for NOAA affiliates, including science centers and fisheries management councils.
Assist the GARFO fishing community with issues related to web applications and mobile application access.
Support collaboration tools, webinar platforms, and multimedia equipment used by GARFO staff.
Provide backup support for mail administration and Google Sites administration functions.
Install and configure Oracle SQL Developer and related data connection tools.
Assist with Oracle password changes and database connectivity troubleshooting.
Develop and maintain clear and concise technical documentation for help desk procedures and troubleshooting guides.
Create training materials, video tutorials, and training sessions to support end users and staff.
Maintain accurate equipment inventory and hand receipt documentation for all IT assets.
Track and document equipment transactions and inventory updates.
Prepare and ship IT equipment and coordinate receipt of incoming equipment.
Ensure property documentation accompanies equipment transfers.
Travel to GARFO field locations when necessary to provide onsite IT support.
Maintain Defensive Driver Training certification to operate Government vehicles when supporting field offices.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
2–5 years of IT help desk or desktop support experience
Experience supporting Windows enterprise environments
Familiarity with Active Directory account administration
Experience with ticketing systems (JIRA Service Management or similar)
Strong troubleshooting and customer service skills
Ability to document technical procedures and support materials
Ability to obtain a Department of Commerce badge / low-risk background check
Experience supporting NOAA, Department of Commerce, or other Federal agencies
CompTIA A+, Network+, or Security+ certification
Experience with remote support tools and endpoint management
Familiarity with database connectivity tools (Oracle SQL Developer)
Experience supporting collaboration platforms and multimedia equipment

Benefits

Public Trust / DOC Badge eligibility required

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IT hardware setupIT software setupdesktop supporttroubleshootingWindows environmentsdatabase connectivityOracle SQL Developertechnical documentationremote support toolsendpoint management

Soft Skills

customer servicetroubleshooting skillsdocumentation skillstraining developmentcourteous supportorganizational skillscommunication skillsattention to detailproblem-solvingteam collaboration

Certifications

Bachelor's degree in Information TechnologyBachelor's degree in Computer ScienceCompTIA A+CompTIA Network+CompTIA Security+