Customer Success Manager
Plasmidsaurus
full-time
Posted on:
Location Type: Remote
Location: California • Illinois • United States
Visit company websiteExplore more
Salary
💰 $120,000 - $150,000 per year
About the role
- Partner directly with scientists, labs, institutions, and channel partners to ensure seamless onboarding, proactive support, and long-term success.
- Build trusted relationships with key scientific and institutional stakeholders
- Proactively manage the customer lifecycle from onboarding through renewal and expansion
- Collaborate closely with our sales, lab operations, and product teams to ensure fast, accurate delivery of results
- Identify and proactively address customer needs, escalating when appropriate
- Monitor account health and usage metrics, drive product adoption, and surface opportunities for growth
- Serve as a voice of the customer — capturing feedback and translating it into actionable insights
- Help build processes, systems, and playbooks that scale
- Educate customers on new capabilities/products, best practices, and how to maximize value from our platform
- Contribute to a culture of scientific excellence and customer obsession
Requirements
- 5+ years of experience in customer success, account management, or client-facing roles
- Strong scientific fluency
- Excellent communicator
- Startup mindset
- Proven ability to manage multiple accounts and priorities simultaneously
- Passion for helping customers do their best work
- Experience with CRM tools (e.g., HubSpot, Salesforce) and customer health platforms
Benefits
- Health insurance
- 401(k) matching
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
excellent communicatorrelationship buildingcustomer lifecycle managementproactive supportaccount managementmultitaskingcustomer advocacyprocess buildingeducational skillscustomer obsession