Field Service Engineer II
Plasma-Therm
full-time
Posted on:
Location Type: Office
Location: St. Petersburg • Florida • United States
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About the role
- Installs, commissions, and maintains products at user’s site. Performs modifications or retrofits as needed
- Demonstrates leadership and teamwork throughout all job responsibilities
- Maintains complete and detailed knowledge of products and applications
- Provides training for customers and others in the effective operation, calibration, and maintenance of products
- Consistently achieves results in responding to customers and Plasma-Therm technical personnel inquiries regarding product specifications, maintenance and performance issues
- Assists other Field Service Engineers, Process Engineers, and Sales Representatives with product installations, trade shows, training, and other events as required
- Provides technical assistance in any manner required; troubleshoots, diagnoses, and calibrates products via telephone, internet, or at user’s site for product spec performance
- Maintains accurate records and issues complete and timely reports on equipment operations
- Responsible for corporate toolbox
- Provides support to the factory and trade shows as required
- Accumulates histories of equipment performance, commercial relationships, and commercial opportunities
- Maintains contact with Field Service Coordinator to facilitate effective scheduling
- Assists in technical support department by responding to customer inquiries
- Other duties as assigned
- It is every employee’s responsibility to be aware of and adhere to the applicable Safety & Health, Quality and Environmental Process of Plasma-Therm, LLC
Requirements
- Bachelor’s Degree in electrical or mechanical engineering or related field
- Minimum five years of related experience, or equivalent combination of education and experience
- Minimum three years of experience in optics, laser, and/or semiconductor manufacturing equipment experience is required
- Vacuum experience preferred
- Prior experience performing multiple on-site installations required
- Must possess a valid driver’s license, clean driving record, major credit card (for business travel), and passport
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
installationcommissioningmaintenancetroubleshootingdiagnosingcalibratingoptics experiencelaser experiencesemiconductor manufacturing experiencevacuum experience
Soft Skills
leadershipteamworkcustomer servicecommunicationtraining
Certifications
Bachelor’s Degree in electrical engineeringBachelor’s Degree in mechanical engineering