Planner 5D

Customer Support Agent

Planner 5D

full-time

Posted on:

Location Type: Remote

Location: Serbia

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About the role

  • Using a live chat system, you will respond to customers in an efficient and timely manner
  • Deliver outstanding customer service whilst adhering to operational SLAs and Customer Satisfaction targets
  • Investigate and resolve customer issues quickly and efficiently
  • Contribute and share ideas to improve the quality & speed of P5D customer support
  • Understand, research and escalate our customers’ feedback to management
  • Represent the brand. As the voice of P5D you’ll always provide an engaging and positive customer experience
  • Know P5D product inside and out so that you can answer questions
  • Work the day shifts between 9.00 - 21.00 EET (2 days on, 2 days off rotation)

Requirements

  • Fluent in spoken and written English
  • Quick and efficient problem-solving ability
  • Can-do attitude
  • Comfortable taking on ownership and responsibility of issues until resolution or escalation
  • Experience in customer service, support or similar
  • Outstanding customer service skills: ability to be empathetic, accurate, conscientious, responsive, inventive, and diligent
  • Ability to present complex ideas in user-friendly language
  • Skills to “sell" the product to customers who ask for comparisons with competitors
  • Capability to understand customers’ problems, get to the very bottom of it and offer a flawless solution for their outstanding needs
  • Being a technical specialist is not required, but you would need to grasp technical issues and understand their impact on the service being delivered to customers
  • Experience working with any CRM/Project Management tool
  • Ability to perform basic computer/system troubleshooting tasks
Benefits
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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
problem-solvingcustomer servicetechnical issue understandingbasic computer troubleshooting
Soft Skills
empathyaccuracyconscientiousnessresponsivenessinventivenessdiligenceownershipresponsibilitycommunication