Planner 5D

Customer Support

• Using a live chat system, you will respond to customers in an efficient and timely manner
• Deliver outstanding customer service whilst adhering to operational SLAs and Customer Satisfaction targets
• Investigate and resolve customer issues quickly and efficiently
• Contribute and share ideas to improve the quality & speed of P5D customer support
• Understand, research and escalate our customers’ feedback to management
• Represent the brand. As the voice of P5D you’ll always provide an engaging and positive customer experience
• Know P5D product inside and out so that you can answer questions
• Work the day shifts between 9.00 - 21.00 EET (2 days on, 2 days off rotation)

Customer Support Agent

Customer Success Manager

• Create and maintain triggers for transactional emails, push campaigns, in-app messages, etc.
• Implement CRM campaigns, measure and analyze results
• Understand all user acquisition and churn funnels, connect main steps to CRM campaigns
• Own, manage, improve CRM marketing analytics
• Generate, implement, and analyze hypotheses for improvement

Customer Support Agent

CRM Specialist