Customer Service Representative
Planned Systems International
Switching
Customer Service Representative
Planned Systems International
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Junior
Tech Stack
Switching
About the role
- Provides courteous assistance over the phone, following prescribed scripts to guide callers through form submissions for disaster relief and emergency management claims.
- Handles high call volumes in a fast-paced environment.
- Maintains detailed records of customer interactions and processing accounts in CRM.
- Follows policies and guidelines to resolve inquiries and ensure full resolution.
- Remote, short-term seasonal position; requires US citizenship and ability to pass FEMA background check.
Requirements
- 1-year or more customer support experience or experience as a client service representative.
- English speaking proficiency (Spanish bilingual is a plus).
- Strong communications skills, including phone communications and active listening.
- Familiarity with CRM systems and practices.
- Strong research and problem-solving skills.
- Proficient with computers, switching between various applications and windows/sessions on a laptop, downloading, opening, saving, printing, and/or deleting files.
- Demonstrated ability to handle sensitive and confidential situations.
- Ability to handle crisis situations and deal with difficult inquirers.
- High School Diploma or GED.
