Customer Service Representative
Planned Systems International
Switching
Customer Service Representative
Planned Systems International
contract
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Junior
Tech Stack
Switching
About the role
- Provide courteous assistance over the phone, following prescribed scripts to guide callers through form submissions, ensuring accurate completion to facilitate processing of claims or applications related to disaster relief and emergency management efforts
- Manage a high volume of incoming calls
- Identifying and resolving customer issues accurately and efficiently
- Providing high quality response to customer inquiries and needs
- Building sustainable relationships with customers through professional communication
- Providing accurate, timely, and complete information by using the right methods and tools
- Responding to customer inquiries relating to client services, providing appropriate solutions and alternatives, and following up to ensure full resolution
- Keeping detailed records of customer interactions, processing customer accounts, and filing documents
- Following communication procedures, guidelines, and policies
Requirements
- 1-year or more customer support experience or experience as a client service representative
- English speaking proficiency (Spanish bilingual is a plus)
- Strong communications skills, including phone communications and active listening
- Familiarity with CRM systems and practices
- Strong research and problem-solving skills
- Proficient with computers, switching between various applications and windows/sessions on a laptop, downloading, opening, saving, printing, and/or deleting files
- Demonstrated ability to handle sensitive and confidential situations
- Ability to handle crisis situations and deal with difficult inquirers
- High School Diploma or GED
- US citizenship (required) and ability to pass FEMA background check
