Planned Parenthood Southeast

Bilingual

• Create a positive first impression with patients by providing professional, efficient, and caring service
• Answer patient questions and provide patient education and counseling
• Schedule appointments in English and Spanish as per protocol for all PPSE health services
• Provide clients with pre-appointment instructions and refer them to the PPSE website for forms
• Ensure appointments coincide with clinic and provider availability
• Provide patients with education and counseling regarding services and options for care
• Screen callers for eligibility to receive abortion services per state and federal laws
• Determine and discuss any special accommodations needed by the client
• Assist the client in assessing and accessing financial assistance
• Call Management with sensitivity and professionalism on all customer calls
• Manage a high volume of calls and input patient data into the NextGen system
• Screen and direct callers requiring immediate medical assistance
• Maintain a sensitive demeanor, handle complaints professionally, and refer unresolved complaints to a supervisor
• Provide information about all services and offer referrals when appropriate
• Assist with collecting required data and calculating statistics as requested
• Complete documentation for medical records when providing relevant clinical information
• Assist in translating, scripting, and creating patient-facing documents as needed

Bilingual Patient Access Center Associate