Quality Assurance Nurse
Planned Parenthood South Atlantic
full-time
Posted on:
Location Type: Hybrid
Location: North Carolina • Ohio • United States
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Salary
💰 $69,000 - $89,000 per year
About the role
- The Quality Assurance Nurse performs a wide range of duties, including but not limited to:
- Conduct chart audits for patient encounters using affiliate-specific guidelines and clinical knowledge to ensure accurate and compliant medical record documentation
- Develop or revise audit tools in collaboration with relevant staff, as needed
- Identify opportunities to improve documentation quality and clinical compliance
- Contribute to communication and training plans to address identified deficiencies
- Serve as a quality assurance and compliance resource during training initiatives, as requested
- Maintain regular communication with appropriate staff regarding audit findings and trends
- Support Contact Center Patient Access Representatives by addressing patient questions, performing initial assessments, and providing education and support as appropriate
- Respond to patient inquiries related to healthcare services, including reproductive health care, STI services, birth control, primary care, gender-affirming hormone therapy (GAHT), and medication and surgical abortion, while maintaining strict confidentiality
- Triage laboratory results for all providers, prioritizing urgent notifications
- Initiate care pathways based on PPSAT Medical Standards & Guidelines (MS&Gs) and CFU RN Standing Orders
- Communicate results and next steps to Clinicians, Health Care Assistants, Clinical Director of Family Planning, and Health Center Managers as appropriate
- Support systems for task management, follow-up, and interdepartmental coordination
- Contribute to a positive work environment through collaboration, initiative, and problem-solving
- Adhere to affiliate policies, procedures, meeting requirements, and training expectations
- Perform other duties as assigned
Requirements
- Bachelor’s degree in Nursing from an accredited institution
- Current Registered Nurse license in one of the service area states (SC, NC, VA, WV, OH, or PA) or a compact member state
- Minimum of 4 years of experience as a Registered Nurse
- At least 2 years of high-volume Electronic Health Record auditing experience in a healthcare setting
- Familiarity with industry-standard auditing practices
- Strong ability to interpret written guidelines related to compliance
- Exceptional attention to detail and accuracy
- Strong organizational and time management skills
- Preferred: Experience with EPIC
- Preferred: Experience in reproductive healthcare
- Preferred: Experience in lab/test management
Benefits
- Medical, dental, and vision insurance
- Health Reimbursement Account (HRA)
- 403(b) retirement plan with employer match
- Generous paid time off and holiday pay
- Employee Assistance Program (EAP)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
chart auditsaudit tools developmentdocumentation quality improvementclinical compliancepatient assessmenttriage laboratory resultscare pathwaysElectronic Health Record auditingreproductive health carelab/test management
Soft Skills
communicationcollaborationinitiativeproblem-solvingattention to detailorganizational skillstime management
Certifications
Registered Nurse license