Planned Parenthood of Southern New England, Inc.

Manager

• Manages all functions related to training for non-licensed health center staff
• Supervises and mentors a team of trainers who are committed to developing skill-based training for health center staff
• Recommends and implements the professional development of Training Department staff including training design, clinical operations, and process improvement
• Implements and communicates processes with operations and clinical leadership to provide feedback regarding non-licensed staff’s ability to perform job functions
• Engages in all phases of the training development cycle to deliver skills-based content including in-person and virtual, with groups, and in one-on-one settings.
• Collaborates with EHR teams to develop EHR and related clinical documentation system trainings
• Maintains a cross-agency collaboration in the development of trainings, including attending meetings, participating in work groups, and supporting the implementation of changes across the system
• Maintains close relationships and communication with health center managers, clinicians, clinical operations, clinical care leadership, and Equity & Organizational Culture teams
• Engaged in providing direct patient care during the training and coaching process and is compliant with all health center policies and procedures.
• Collaborates closely and effectively with Equity & Organizational Culture, and clinical services to provide an excellent on-boarding experience
• Manages metrics to ensure training department is meeting relevant goals
• Maintains working knowledge of relevant clinical services policies, protocols and procedures for center operations to process patients through their health care visits
• Responsible for the development and maintenance of the database to track training including CALS for clinical and administrative staff
• Assures the integrity of the health center training program by monitoring the fidelity of training programs and processes
• Completes all responsibilities according to established protocols, policies and standard practices in the areas of customer service, quality assurance and regulatory compliance programs
• Develops systems to assure the ongoing oversight of training, development, and compliance processes.
• Supports the agency’s mission and all of the sexual and reproductive health services offered including family planning services, health screenings, testing and treatment of STI’s, birth control methods, gender affirming care, and abortion services
• Leads and participates in special projects and other duties as assigned

• Demonstrated clinical proficiency, organizational, analytical, leadership and interpersonal communication skills required. Willingness to function as a role model, health center team member, and trainer.
• Must possess capacity to learn software programs required for role, access electronic communications, electronic health records, and utilize a variety of data management programs, Epic experience a plus.
• Skilled in program planning, project management, curriculum development, instructional design, and training and facilitation. Knowledge of medical terminology, clinical documentation, tasks, processes, and workflow
• Assumes ownership of assigned projects from concept to completion with limited oversight.
• Experience working directly with Physicians, Advanced Practitioners, and non-licensed personnel
• Data-related skills including gathering, managing, and interpreting in addition to analyzing and presenting data to support the decision-making processes both collaboratively and independently
• Knowledge of healthcare operations, technologies, regulatory matters, HIPAA (Health Information Portability & Accountability Act), Meaningful Use, and CLIA (Clinical Laboratory Improvement Administration)
• Demonstrates an ability to effectively work across difference.
• Aware of multiple group identities and their dynamics, and brings a high level of self-awareness, empathy, and humility to interpersonal interactions.
• Demonstrated understanding of the role that health inequities play in our society and its impact on healthcare systems and institutions.
• Demonstrated expertise with Windows based software, data management programs, spreadsheets and presentational software programs, EPIC experience a plus
• Two or more years’ experience in delivery of training programs and developing content and/or curriculum
• Minimum of 2 years prior experience providing direct patient care
• Bachelor''s degree or equivalent experience

• Collaborative leader
• Self-starter
• Committed to a culture of belonging and equity
• Culturally responsive

Manager, Health Center Training

Director

• We are Planned Parenthood of Southern New England, one of the region’s largest and most trusted providers of reproductive health care. We are recognized for the wide array of services we provide, the outstanding sexual health education we deliver, and our strong commitment to social justice. Working for Planned Parenthood is more than a job; it is being a part of a powerful movement. Together, we take pride in shaping the future of sexual health and reproductive rights for all people. Planned Parenthood Votes! Connecticut (PPV!CT) and Planned Parenthood Votes! Rhode Island (PPV!RI) are the advocacy and political arms of PPSNE; PPV!CT and PPV!RI engage in educational, advocacy and electoral activity, including grassroots organizing, legislative advocacy, and voter education. As a voice for reproductive freedom, PPV!CT and PPV!RI supports legislation and policies that ensure all people have access to the full range of sexual and reproductive health care and education.

What You will Be Doing:

The Director, Public Policy and Government Relations at Planned Parenthood Southern New England (PPSNE) is responsible for strategic leadership of the organization’s legislative advocacy, policy research, government relations, and elections work in Rhode Island. This role advises the Chief Policy and Advocacy Officer and PPSNE executive leadership team on local, state, and federal policies and politics that directly or indirectly relate to sexual and reproductive health care and public health that impact the mission of PPSNE and PPV!RI. The Director facilitates the advancement of the organization’s policy, advocacy, and electoral priorities in Rhode Island and works closely with the Director, Organizing and Campaigns to advance the goals of the Public Policy, Advocacy and Organizing (PPAO) team, advance reproductive freedom, and promote health equity in the state.

The Director oversees government relations in Rhode Island including direct and indirect (grassroots) lobbying of the legislative and administrative branches of the RI government and develops strategies for meeting with and influencing key decision makers and lawmakers to embrace policies that protect Planned Parenthood’s health care operations and our mission as well as serving as lobbyist representing PPSNE at the State House. This role will coordinate the development of strategic legislative, governmental, and political activities with the Chief Policy and Advocacy Officer.

The Director will be part of an integrated team that works closely across departments to manage key relationships internally and externally and programs to advance reproductive health, rights, and freedom in Rhode Island. It is imperative that they be autonomous and thrive while managing ambiguity and shifting priorities.

Manager, Health Center Training

Director, Public Policy and Government Affairs