Planned Parenthood of Southern New England, Inc.

Manager

• Manages all functions related to training for non-licensed health center staff
• Supervises and mentors a team of trainers who are committed to developing skill-based training for health center staff
• Recommends and implements the professional development of Training Department staff including training design, clinical operations, and process improvement
• Implements and communicates processes with operations and clinical leadership to provide feedback regarding non-licensed staff’s ability to perform job functions
• Engages in all phases of the training development cycle to deliver skills-based content including in-person and virtual, with groups, and in one-on-one settings.
• Collaborates with EHR teams to develop EHR and related clinical documentation system trainings
• Maintains a cross-agency collaboration in the development of trainings, including attending meetings, participating in work groups, and supporting the implementation of changes across the system
• Maintains close relationships and communication with health center managers, clinicians, clinical operations, clinical care leadership, and Equity & Organizational Culture teams
• Engaged in providing direct patient care during the training and coaching process and is compliant with all health center policies and procedures.
• Collaborates closely and effectively with Equity & Organizational Culture, and clinical services to provide an excellent on-boarding experience
• Manages metrics to ensure training department is meeting relevant goals
• Maintains working knowledge of relevant clinical services policies, protocols and procedures for center operations to process patients through their health care visits
• Responsible for the development and maintenance of the database to track training including CALS for clinical and administrative staff
• Assures the integrity of the health center training program by monitoring the fidelity of training programs and processes
• Completes all responsibilities according to established protocols, policies and standard practices in the areas of customer service, quality assurance and regulatory compliance programs
• Develops systems to assure the ongoing oversight of training, development, and compliance processes.
• Supports the agency’s mission and all of the sexual and reproductive health services offered including family planning services, health screenings, testing and treatment of STI’s, birth control methods, gender affirming care, and abortion services
• Leads and participates in special projects and other duties as assigned

Manager, Clinical Staff Training

Director

• Provides inspiring leadership to support the clinical and administrative functions of designated health centers
• Provides innovative direction and supervision to Center Managers and ensures that all center operations are compliant with established processes/standards and consistent with the mission and core values of the agency
• Monitors key performance indicators including, but not limited to, trends in services, visit volume, patient experience, staff experience, health equity, patient demographics, and staffing patterns
• Routinely uses this information to inform the Clinical Services decision-making process, supervise health center managers and care for our business
• Creates an environment that engages staff, brings joy to work, ensures our patients have a high quality, patient centered experience of care
• An innovative, nimble healthcare leader with a track record of advancing access to care, implementing transformative healthcare initiatives, and supporting a matrixed team

Regional Director

Medical Director

• Directs, coordinates, and evaluates clinical services provided to patients.
• Partners with regional directors and center managers to identify clinician staffing needs.
• Develops and ensures compliance with regulatory requirements and medical standards.
• Chairs the Policies and Procedures Committee.
• Supervises and mentors the Lead Clinicians.
• Partners with clinical staff and center managers to support the patient experience.
• Works and collaborates with all the members of the Clinical Services Team.

Director of Medical Services

Financial Planning and Analysis

• Provide strategic thinking, planning efforts, coordination, and leadership in finance, budgeting, billing, accounting, audits, regulatory requirements, purchasing, and contract administration in the provision of reproductive health care including family planning and abortion services
• Supervise public and private grants team, ensuring alignment between pursuit of grant opportunities with organizational priorities.
• Develop finance organizational strategies by contributing financial and accounting information, analysis, and recommendations to strategic thinking and direction.
• Establish finance operational strategies by evaluating trends; establishing critical measurements; designing systems; accumulating resources; resolving problems; and implementing change.
• Track and ensure cash flow is appropriate and sustainable.
• Direct affiliate fiscal management to ensure financial viability in compliance with not-for-profit accounting standards and government funding regulations.
• Interpret financial trends and monitor the details of financial data to inform decision-making throughout the agency, linking financial information and operational data to planning decisions and infusing the use of data, both qualitative and quantitative approaches, throughout the agency.
• Oversee the analysis of demand for/development of, new or modified health care delivery programs, including family planning and abortion services, sites and operations, contracts with health care insurers, providers, vendors as needed; additionally oversees the analysis for other new revenue-generating services and programs.
• Develop organization prospects by studying economic trends and revenue opportunities; projecting acquisition and expansion prospects; analyzing organization operations; identifying opportunities for improvement, cost reduction, and systems enhancement; and accumulating capital to fund expansion.
• Ensure compliance with applicable federal, state, and local laws and regulations, contracts, Funding Council interactions, Planned Parenthood policies and procedures, strategic plan, security standards, and employee handbook guidelines.
• Ensure maintenance of current and accurate business records including the general ledger, chart of accounts, contracts, and leases.
• Serve as a primary liaison, along with the CEO, to the integrated MSO, Clinical Health Network, to ensure shared services – which include or may include, but are not limited to, information technology & security and revenue cycle management – are serving the needs of PPSNE.
• Collaborate with the IT MSO to ensure digital systems meet the needs of the organization by identifying and communicating requirements for user-driven system changes, providing user resources, and monitoring progress towards achieving technology goals. Works in close partnership with the IT partner to plan for future technological and technology systems needs of the organization.
• Collaborate with the billing vendor to ensure efficient and effective revenue cycle processes and procedures to ensure completion of the revenue cycle and adherence to revenue cycle-specific EOPs and benchmarks.
• Develop and implement accurate and timely financial reporting and analytical business tools for use by staff and Board members to make timely and informed business decisions in support of the affiliate's strategic plan and annual budget.
• Oversee the annual operational and capital budgeting process; provide the CEO and Board with an annual and capital budget that aligns annual planning and strategic plan priorities and meets PPFA Elements of Performance for approval prior to each Fiscal Year.
• Strategically optimize the multi-million dollar portfolio of agency real estate properties, including market evaluation for physical footprint of the agency, working in partnership with the General Counsel on negotiating the terms of leases, purchase and sales agreements, and creating and maintaining the facilities capital and expense budgets.
• Ensure provision of appropriate property and other business insurance and oversees claims process as needed.
• Supervise purchasing and inventory systems to maintain highest quality assets, goods, and services at competitive prices. Ensure that proper and effective check and balance systems remain in place.
• Act as a liaison with Board of Directors, specifically supporting the Finance/Audit Committee and Investment Committee, implementing and monitoring financial and investment policies and procedures
• Participate in PPFA and ancillary organization financial, compliance, audit, and other relevant committees or councils and represent PPSNE other local, regional, or national task forces and committees within PPFA and externally.
• Participate in the Risk and Quality Management process for medical protocols, regulatory agency compliance, HR policies, and workplace safety policies
• Supervise internal controls and maintain finance operations policies and procedures
• Hire, train, supervise, lead, and evaluate finance personnel
• Ensure completion of training required for self and supervised staff’s required annual training
• Adhere to all HIPAA and patient privacy regulations.

Manager, Clinical Staff Training

Regional Director

Director of Medical Services

Senior Vice President, Finance