Chief Operating Officer

Planned Parenthood of Southern New England, Inc.

Chief Operating Officer leading clinical services for Planned Parenthood of Southern New England. Responsible for strategy execution and operational excellence to enhance patient access and quality.

Posted 6/1/2026full-timeConnecticut, Rhode Island • 🇺🇸 United StatesLead💰 $229,261 - $286,577 per yearWebsite

About the role

Key responsibilities & impact

Serve as the senior operational leader for PPSNE’s clinical services enterprise
Partner closely with the President/CEO and Executive Leadership Team to shape and execute organizational strategy
Build strong cross-functional alignment through transparent communication, effective prioritization, and the ability to navigate complex decisions and difficult conversations with clarity and accountability
Lead initiatives that expand access to care and improve operational performance across the organization
Develop and implement scalable operational systems and processes that support organizational growth and sustainability
Ensure alignment between strategic priorities, operational execution, and measurable outcomes
Oversee operational performance across PPSNE’s health centers and virtual care services
Ensure delivery of high-quality, patient-centered, culturally responsive care
Monitor and improve key performance indicators including patient access, patient experience, throughput, visit volumes, operational efficiency, and staff engagement
Champion PPSNE’s commitment to health equity across all operations and service delivery models

Requirements

What you’ll need

10+ years of progressive healthcare leadership experience with significant operational responsibility
Proven success leading complex, multi-site healthcare operations and improving performance at scale
Experience driving operational excellence, implementing scalable systems, and leading change initiatives
Strong financial and business acumen, including budgeting, resource allocation, and performance management
Demonstrated ability to use data and analytics to inform decision-making and strategy
Experience building, developing, and leading high-performing, cross-functional teams
Exceptional relationship-building skills, with the ability to influence and collaborate across executive leadership, clinical teams, boards, and external stakeholders
Ability to navigate ambiguity, prioritize effectively, and manage multiple complex initiatives simultaneously
Commitment to fostering inclusive, equity-centered workplace cultures
Bachelor’s degree required; Advanced degree strongly preferred, including: Master of Health Administration (MHA), Master of Business Administration (MBA), Master of Public Health (MPH), Organizational Development or related field

Benefits

Comp & perks

Health, dental and vision insurance
Paid parental leave
Retirement savings
Tuition reimbursement
Generous paid time off
Flexible spending account
Wellness program and more.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

healthcare leadershipoperational performancebudgetingresource allocationperformance managementdata analyticsoperational excellencechange initiativesscalable systemspatient-centered care

Soft Skills

cross-functional alignmenttransparent communicationeffective prioritizationrelationship-buildinginfluencecollaborationnavigating ambiguitymanaging multiple initiativescommitment to equityaccountability

Certifications

Bachelor's degreeMaster of Health Administration (MHA)Master of Business Administration (MBA)Master of Public Health (MPH)Organizational Development