Planned Parenthood League of Massachusetts

Customer Support

• Coordinate onboarding for licensed and non-licensed staff, ensuring smooth setup of tools, access, and workflows.
• Reinforce operational and EPIC workflow standards to support consistent front office and clinical operations.
• Provide onsite coverage and leadership support during staffing gaps or peak demand, including travel to health centers.
• Assist with audits, inspections, accreditation preparation, and rollout of Medical Standards and Guidelines.
• Support centralized scheduling, maintain organized documentation, and draft clear operational communications.
• Partner with managers to identify operational gaps and coordinate follow-up training or support.
• Spreadhead to cross-departmental projects using project management expertise.

Health Center Operations and Quality Support Specialist