Planned Parenthood League of Massachusetts

Chief Operating Officer

• Serve as the CEO’s second-in-command, acting as a strategic thought partner and operational leader.
• Translate PPLM’s strategic goals into operational execution, ensuring efficiency, scalability, and long-term sustainability.
• Provide executive oversight of clinical operations, IT, administration, revenue cycle (in partnership with Finance), facilities, and security.
• Foster cross-functional collaboration across health services, external affairs, development, finance, and advocacy efforts to ensure seamless integration and alignment with organizational priorities.
• Lead organizational change management efforts, ensuring a culture of continuous improvement, accountability, and innovation.
• Apply Lean, Six Sigma, and other process improvement methodologies to streamline operations, reduce inefficiencies, and improve service delivery.
• Develop and oversee Standard Operating Procedures (SOPs) for all key operational areas, ensuring consistency, compliance, and best practices.
• Represent PPLM externally, as needed, in strategic partnerships, regulatory discussions, and industry collaboration.
• Oversee IT, EMR systems, and digital infrastructure, ensuring that technology effectively supports patient care, security, and operational needs.
• Partner with Finance to oversee revenue cycle operations, ensuring financial health and sustainable reimbursement models.
• Direct facilities management, ensuring that all locations are operationally efficient, safe, compliant, and optimized for patient and staff needs.
• Strengthen security measures to protect staff, patients, and facilities, ensuring crisis preparedness and risk mitigation.
• Ensure that all operational functions align with PPLM’s external affairs and advocacy efforts, providing operational support for key initiatives.
• Lead business continuity and disaster recovery planning across all operational units.
• Ensure that health center operations are patient-centered, cost-effective, and aligned with PPLM’s strategic priorities.
• Collaborate with the Chief Medical Officer (CMO) to ensure that clinical operations align with accreditation standards, regulatory compliance, and best practices.
• Develop operational efficiencies that improve patient access, experience, and health outcomes.
• Apply Lean and Six Sigma methodologies to optimize patient flow, appointment scheduling, and service delivery.
• Drive the expansion of virtual health services and innovative care delivery models to enhance patient engagement.
• Work with the HIPAA Security Officer, and General Counsel ensuring the integrity, security, and compliance of patient and operational data.
• Ensure full compliance with all federal, state, and local laws and regulations, as well as Planned Parenthood Federation of America (PPFA) standards.
• Oversee organizational-wide compliance, quality, and accreditation programs, ensuring adherence to all licensing, safety, and regulatory requirements.
• Maintain and strengthen relationships with regulatory agencies, ensuring PPLM meets or exceeds compliance standards.
• Implement and monitor data-driven decision-making practices to drive continuous improvement across all operational areas.
• Partner with External Affairs, Development, and Advocacy teams to ensure that operations align with public policy, fundraising, and community engagement efforts.
• Build, mentor, and develop a high-performing operations leadership team across IT, Facilities, Security, Administration, and Health Center Operations.
• Drive leadership development, succession planning, and talent optimization strategies to ensure operational sustainability.

Manager

• Serve as the primary point of contact between PPLM, CHN Revenue Cycle Team, and BetterHealth.
• Monitor revenue cycle functions and key performance indicators (KPIs), identify best practices, and communicate organizational needs.
• Lead financial analysis and reimbursement planning for new services and strategic initiatives.
• Maintain effective relationships with payer representatives to support contract performance and appropriate reimbursement.
• Report regularly on accounts receivable, KPIs, and trends to the CFO and Health Center leadership.
• Support the accounting team with revenue reporting, reimbursement tracking, and contractual reserve analysis.
• Provide insights and recommendations to improve financial performance and operational efficiency.
• Manage pricing, reimbursement, contract review, and EHR system configuration to optimize workflow and efficiency.
• Partner with health center staff to resolve billing issues and implement improvements.
• Document procedures and create standardized workflows.
• Monitor billing processes for specific programs including AB Funding, At Home STI Testing, and Telehealth Medication Abortion.
• Support compliance activities, including annual coding audits and quarterly audits related to MassHealth certification requirements.
• Stay informed on changes in medical billing standards, regulations, and payer policies.
• Engage regularly with health center teams to review KPIs, identify process barriers, and share best practices.
• Help staff connect operational practices with the organization’s revenue goals and financial sustainability.
• Support organizational productivity initiatives and complete additional tasks as assigned.

Revenue Cycle Manager

Director

• Oversee and be actively involved in the overall operation and administration of the laboratory.
• Remain available—onsite, by phone, or electronically—to support laboratory personnel as needed.
• Ensure compliance with all applicable federal, state, and local laws and regulations, including CLIA requirements for high complexity testing.
• Ensure that all duties of a laboratory director, laboratory manager, and assigned personnel are properly performed, and provide clinical supervision as appropriate.
• Ensure the laboratory develops and implements policies, processes, and procedures to maintain consistent, high‑quality testing services.
• Operates under a quality system that ensures accurate, reliable, and timely test results.
• Implements ongoing quality assessment, including monitoring testing processes, identifying and correcting errors, and evaluating the effectiveness of corrective actions.
• Ensure enrollment and compliance with an HHS‑approved proficiency testing program in accordance with CLIA subpart H.
• Ensure testing systems used for all phases of testing (pre‑analytic, analytic, post‑analytic) are appropriate for the laboratory and patient population.
• Ensure appropriate physical and environmental conditions for testing.
• Ensure a safe working environment for personnel, including adherence to safety and biohazard standards.
• Ensure availability of a qualified general supervisor to oversee day‑to‑day testing operations and personnel.
• Ensure staffing levels are sufficient and personnel are appropriately trained, educated, and competent.
• Ensure new test procedures are reviewed, included in the procedure manual, and followed by staff.

Lab Director

Recruitment

• Source and recruit candidates through job boards, social media, professional networks, referrals, and other channels.
• Review resumes, conduct initial screenings, and interview candidates to assess qualifications and alignment with role requirements.
• Coordinate interviews and partner with hiring managers throughout the selection process.
• Build and maintain a strong pipeline of qualified candidates for current and future roles.
• Cultivate relationships with passive talent and industry professionals to expand PPLM’s network.
• Promote PPLM’s culture, values, and opportunities as an employer of choice.
• Support recruitment marketing efforts including job postings, social engagement, employer branding activities, and participation in career fairs or related events.
• Ensure candidates receive timely communication and a respectful, transparent hiring experience.
• Partner with hiring managers and HR colleagues to provide a smooth and welcoming onboarding process for new hires.
• Maintain accurate recruitment data, candidate notes, and hiring metrics in the applicant tracking system (ATS).
• Contribute to process improvements and support additional responsibilities as needed.

Talent Acquisition Specialist

• Lead multi‑year political and legislative strategies aligned with state and national SRHR priorities.
• Advise the CEO and Executive Leadership Team on political risk and opportunity.
• Represent PPAF in coalitions, negotiations, and public forums.
• Oversee all c4 functions including advocacy, electoral work, communications, budgeting, and compliance.
• Direct proactive and defensive strategies on abortion access, contraception, gender‑affirming care, insurance/Medicaid coverage, and health equity.
• Lead the endorsement process, candidate vetting, and political assessments.
• Develop and implement a c4 fundraising strategy.
• Educate staff and board members on c3/c4 distinctions.

Chief Operating Officer

Revenue Cycle Manager

Lab Director

Talent Acquisition Specialist

Vice President of Public Affairs – Executive Director, Planned Parenthood Advocacy Fund