Planet Technologies

Compliance

• Assist in developing and standardizing service offerings aligned with industry trends.
• Conduct compliance audits, assessments, and gap analyses to identify areas for improvement
• Collaboratively develop policies and procedures for customers to facilitate adherence to compliance requirements.

Senior Compliance Consultant

Consultant

• Support impactful projects for federal clients
• Partner with clients to grow across the Office 365 platform
• Maintain understanding of Office 365 and related technologies
• Conduct security assessments and configuration tasks

Office 365 Managed Services Consultant

• Design and implement secure and scalable Exchange hybrid environments
• Lead Microsoft 365 migrations, with heavy emphasis on Email and tenant-to-tenant migrations
• Execute third-party Email migrations from platforms like Google Workspace, Zimbra, and other IMAP platforms
• Advise clients on identity architecture, including Entra ID, hybrid identity, and conditional access
• Develop and execute PowerShell scripts and Microsoft Graph API calls for automation and reporting
• Troubleshoot complex mail flow, hybrid configuration, and authentication issues
• Collaborate with internal and client teams on architecture, documentation, and execution
• Stay current on the Microsoft 365 roadmap and evolving best practices
• Identify, scope, and refer opportunities for additional sales for Planet provided services and offerings

Microsoft 365 Consultant

• Support impactful projects that benefit our country.
• Help clients enhance productivity with a concentration on workplace solutions.
• Consulting, designing, developing, configuring, and deploying SharePoint and other Microsoft solutions.
• Articulate business transformation using the Microsoft Cloud.

Modern Workplace Collaboration Consultant

Technical Account Manager

• Manage, support and service assigned set of accounts with focus on customer retention providing daily customer support interactions with the Managed Services Engineers and Consultants
• Service Delivery to manage the delivery of IT services to clients, ensuring that service levels are met or exceeded, and that any issues are resolved in a timely and effective management.
• Identify ways to increase customer satisfaction and increase value-add for customers.
• Identify customer service opportunities and manage and direct the work of the customer’s technical resources.
• Serve as a stable escalation and contact point for support requests and escalations on behalf of our customers.
• Coordinates with other Managing Architects and Technical resources at Planet when a technical escalation is needed beyond the Managed Services Team.
• Coordinate internally with Account Executives to ensure they are looped into any issues or potential additional work opportunities of their clients.
• Coordinate with the managed services Managing Architect for technical resources assignment and allocation.
• Responds to customer technical issues and drives resolution.
• Manage annual renewals providing customer with both quantitative and qualitative proof of value, add-on sales, and service opportunities with the ability to provide insight into other managed services offerings provided by Planet
• Produces monthly internal and customer reports to ensure that managed services customers are accurately invoiced.
• Manage hourly ad hoc (OLC) contract work as project manager according to project management methodologies published by Planet’s PMO
• Management of Microsoft FastTrack engagements