Systems Engineering Program Manager
OpenAI
Job Level
Mid-LevelSenior
About the role
- Provide Engineering input to Product Development and increase emphasis on defining manufacturing, installation, and service strategy
- Define material parts and spares (FRUs)
- Define material delivery, labels, packaging, and shipping instructions to improve efficiency through factories and warehouse to installation
- Define information delivery; collaborate with factories and Product Marketing to develop infrastructure for organized factory support files (firmware, software settings, control software, calibration data, packing lists/BOMs)
- Regular trips to partner factories for cross training, quality control, relationships, knowledge transfer, and process sharing; trips to support development and validations (PVT, FATs)
- Prepare Documentation - technical instructions and user manuals (install/internal customer)
- Create Process and Instructions – develop and implement standardized processes for all supported products including work instructions, troubleshooting and repair procedures
- Utilize Test Software – develop, implement, and support automated test software and diagnostic tools to drive quality control, efficiency, and traceability
- Design and implement workstations to support evaluation, troubleshooting, and repair, including optimizing station layout and workflow
- Provide training support to the Product Marketing team for product families
- Participate in the design of factory layout to maximize operational efficiency, integrating Production, Repair Depot, and Flex teams
- Assist in failure analysis for field returns to reduce time to root cause
- Serve as product technical support for issues escalated by Tech Support, remotely or on-site
- Collaborate with Installation teams, AE's, and Tech Support to gather feedback and drive continuous improvement across production to installation
- Manufacturing vendor support - transfer of new design to vendor
- Act as Product Expert in product implementation whether developed internally or externally
- Change review and BOM/Configuration upkeep
- Perform related duties as assigned
- Maintain compliance with all company policies and procedures
Requirements
- BS in Engineering desired. EE, ME, IME, SW degree or equivalent preferred.
- 0-3 years’ experience in an electro/mechanical engineering field.
- Knowledge of display technology including LCD, OLED, and LED desired.
- Ability to work in a fast paced, multi-project, team environment.
- Strong problem-solving and analytical skills with a data-driven approach.
- Collaborative communication skills to successfully interface with outside suppliers and other functional areas, including Marketing, Service, Repair and Quality, to achieve desired results.
- Effective communication and cross-functional collaboration skills.
