Plan Left

Business Operations Specialist

Plan Left

full-time

Posted on:

Location Type: Remote

Location: Philippines

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Salary

💰 $6 - $8 per hour

About the role

  • Customer service. This is priority #1 at Plan Left. Nothing else is more important than ensuring our customers have the best possible experience.
  • Billing and accounting management including ensuring accuracy of billing, timeliness of payments, maintenance of accounting records, and answering questions and concerns related to billing.
  • Answering company calls as they come in and delegating accordingly.
  • Ensure time logged for all employees within expectations on daily, weekly, monthly, quarterly, and annual basis.
  • Manage vacation and PTO requests.
  • Enforces team standards of time logging, communication, and performance.
  • Onboard new projects from an operational and accounting perspective and hand off to team.
  • Demonstrates understanding of Project Management processes, strategies and methods.
  • Develop and implements team evaluations.
  • Assist with resource planning and management to ensure timely delivery of project deliverables, Support SLAs, and Client Happiness.
  • Ensure project profitability with PMs.
  • Occasionally assist with production load, including website development and QA functions, and other occasional needs that may arise.
  • Manage and maintain project management tools and standards (we use Jira).
  • Check mail at our physical location.
  • Assist with a wide range of executive tasks as needed.
  • Manage operational projects, boards, and tickets.

Requirements

  • Some project management experience.
  • Strong customer service-oriented and product-oriented mindset.
  • Impeccable communication skills.
  • Empathetic and compassionate with people.
  • Organized and motivated.
  • Ethical and trustworthy.
  • Ability to effectively self-QA your work and others work.
  • Ability to take initiative and be proactive with workload.
  • Ability to take, give, and discuss constructive criticism.
  • Strong rational thinking, logic and critical reasoning, and analytical problem solving skills are a must.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
billing managementaccounting managementproject managementresource planningtime loggingwebsite developmentquality assurance
Soft Skills
customer servicecommunicationempathyorganizationmotivationtrustworthinessinitiativeconstructive criticismanalytical problem solving