Plaid

Program Manager

• Own end-to-end project management for major workplace initiatives, including office relocations, expansions, renovations, and space-related improvements
• Coordinate with external partners such as architects, general contractors, and external project managers to deliver large-scale workplace builds and relocations
• Partner closely with Workplace Operations to ensure smooth handoffs from project delivery into ongoing operations
• Own and manage key Workplace Experience programs
• Monitor and analyze program data and employee feedback to surface insights and recommendations that inform ongoing Workplace Experience improvements
• Identify opportunities to improve how the team plans and executes work, implementing lightweight tools and processes that support scale and consistency
• Drive clear project visibility through milestones, status updates, and risk tracking for key initiatives

Workplace Experience Projects & Program Manager

Technical Program Manager

• Monitors and analyzes engineering spend across cloud, AI/ML, data platforms, and SaaS, identifying trends, anomalies, and optimization opportunities.
• Builds and maintains forecasts for engineering spend, partnering with Finance and engineering leaders to understand drivers, assumptions, and risks.
• Partners with engineering, product, and TPMs to incorporate cost considerations into roadmaps, architectural decisions, and execution plans.
• Leads cost optimization initiatives, such as rightsizing, commitment strategies, and workload efficiency improvements, in collaboration with engineering owners.
• Creates and maintains dashboards and reporting that make spend understandable and actionable for both engineers and executives.
• Implements FinOps practices and processes, including showback/chargeback models, unit economics, and cost ownership frameworks.
• Partners on tooling and automation, working with data and engineering teams to improve cost visibility, forecasting accuracy, and operational efficiency.
• Drives alignment and behavior change, helping teams balance cost, performance, reliability, and velocity through data-driven decision making.

Staff Technical Program Manager, FinOps

Full-stack Engineer

• Lead projects that enable and scale our business with our largest AI customers and partners, starting with personal finance use cases and expanding into many others
• Develop and evolve the preferred integration pattern for Plaid with AI providers - from API adaptations to building the official Plaid MCP Servers, and beyond
• Redefine how Plaid’s consumer link experience embed into conversational interfaces in the most seamless way
• Architect the trust layer for the future of agentic commerce that will become the industry standard
• Scale and extend our existing successful bets on AI-powered customer experience; examples include making the next step-function improvement in our homegrown customer support agent

Staff Software Engineer – AI

Events

• Support end-to-end planning and logistics for Plaid’s flagship keynote event, customer events, and virtual programs, such as webinars.
• Manage venue research, sourcing, walkthroughs, contracting, and day of operations.
• Own registration workflows, attendee communications, and onsite check-in experience.
• Coordinate run of show elements, production timing, and backstage operations.
• Partner with production agencies and vendors to execute livestreams, stage management, and technical setup.
• Support creation of event assets including signage, staging needs, audience engagement, and meeting rooms.
• Assist with scheduling, logistics, and production coordination for video shoots, demo recordings, and other creative assets.
• Support talent coordination, location prep, equipment needs, and shoot day operations.
• Help plan and execute high touch executive summits for customers, prospects, partners, and industry leaders.
• Manage attendee list operations, scheduling, communications, seating, and white glove onsite experience.
• Partner with agencies to manage travel plans and transportation logistics, ensuring a smooth and cohesive experience for all attendees.
• Coordinate internal and external briefing materials, agendas, speakers, and prep for participating leaders.
• Work closely with product marketing, product, design, comms, legal, marketing operations and sales to ensure alignment across events and launches.
• Own timelines, task tracking, and status updates that keep programs moving.
• Manage vendor relationships including production teams, agencies, A/V partners, and event support staff.

Event Marketing Specialist

• Design, build, and operate internal tools and services used by Plaid’s engineers.
• Integrate AI-powered tools and workflows into core engineering processes.
• Improve reliability, usability, and performance of existing internal platforms.
• Own systems end-to-end, including production support and iterative improvement.
• Collaborate with teammates and stakeholders to deliver practical, high-impact solutions.

Software Engineer – Intelligent Tooling

Sales Development Rep

• Oversee a team of 3-8 new business representatives, managing them to hit their quota
• Lead team performance to deliver business needs
• Partner with Marketing and Sales leadership to ensure we generate pipe to the appropriate level and quality to hit business targets
• Identify strong sales talent, onboard them, and coach them to develop professionally
• Build a world-class sales development function and lead initiatives to improve pipeline generation

Sales Development Manager

Account Manager

• Own the overall relationship with our banking, wealth, and insurance customers, identifying key stakeholders and building relationships with influencers and the core team interacting with our solutions.
• Manage partnership, commercial, and technical topics; develop and implement strategies that increase customer product adoption, engagement, and growth at scale to drive revenue.
• Own revenue targets, which includes identifying and closing new upsell opportunities and leading commercial negotiations for contract renewals.
• Be a strategic advisor and product consultative guidance on Plaid and industry best practices as customers build and scale their applications.
• Be a champion for our customers and work with our internal Plaid teams to translate customer feedback into product insights; partner with key customer stakeholders to ensure alignment between their business and product priorities and Plaid’s.
• Partner and collaborate with internal cross-functional counterparts such as Sales, Partnerships, Support, Risk, Legal, Finance, Commercial, Engineering, Product, and Business Operations.

Account Manager – Banking and Wealth

Recruitment

• Own the full-cycle recruiting process for Product Management roles, from sourcing and outreach through final rounds and offer close
• Partner directly with senior Product and EPD leaders to deeply understand team goals, role requirements, and success profiles
• Build and manage pipelines of high-quality PM talent through creative sourcing, networking, and market mapping
• Serve as a trusted advisor to hiring managers, providing guidance on hiring strategy, interview design, and candidate experience
• Lead candidate evaluation and final debriefs, ensuring decisions align with Plaid’s hiring bar and values
• Negotiate and close offers thoughtfully, balancing candidate motivations and business needs
• Track and analyze funnel metrics to identify gaps and opportunities for improvement
• Collaborate cross-functionally with other EPD recruiters and recruiting operations to drive consistency, share insights, and refine recruiting playbooks

Product Recruiter

• Partner management: Own all aspects of the partner relationship (business, product, growth strategy) with support from our cross-functional teams (support, implementation).
• Partner growth and upselling: Elevate our partner relationships through key milestones – from completed integration to “first customer live” to scale, and ultimately to selling additional products.
• Cross-functional partner: Collaborate with teams such as product and implementation to enable continued growth of our scaled partnerships program, such as by sharing product feedback and scaling needs.