Plaid

Integrations Operations Program Manager

Plaid

full-time

Posted on:

Location Type: Hybrid

Location: San Francisco • California • United States

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Salary

💰 $172,800 - $259,200 per year

About the role

  • Own end-to-end operational governance for new bank integrations, integration upgrades, and PD3 migrations (~10–20 active at any time).
  • Build and maintain master timelines, institution status trackers, risk/decision logs, and launch readiness checklists.
  • Drive structured risk, issue, and escalation management across integrations and migrations.
  • Provide regular, high-signal status updates to leadership.
  • Coordinate milestones, dependencies, and handoffs across Access, PD3/ProFound, DPR, and Data Access.
  • Help lead Charged Access operational coordination including project tracking, risk logs, stakeholder follow-ups as the program scales.
  • Own the NEA–Support operational relationship: priority alignment, joint initiative tracking, and communication cadence.
  • Run retros after complex launches and fold learnings back into processes.
  • Design and govern repeatable processes for how integrations and migrations are scoped, planned, executed, and launched.

Requirements

  • 5+ years of experience in program management, technical operations, or a similar cross-functional operations role.
  • Proven track record running complex, multi-stakeholder programs with tight timelines.
  • Strong organizational skills and experience building program artifacts (timelines, trackers, risk logs).
  • Excellent written and verbal communication; ability to translate technical details into clear narratives for different audiences.
  • Comfort with ambiguity and high-pressure environments.
  • Experience working closely with engineering teams.
  • **Nice to have:** technical background or experience with bank integrations, APIs, or financial infrastructure; experience with migration programs; familiarity with support operations partnerships.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
program managementtechnical operationsrisk managementproject trackingintegration upgradesmigration programsAPIfinancial infrastructure
Soft Skills
organizational skillscommunicationstakeholder managementproblem-solvingadaptability