Strategic Account Manager
Placer.ai
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Own onboarding, support, retention, ongoing success for all Marketplace partners
- Stay up to date with partner products and capabilities including new and upcoming partner product releases
- Participate in partner onboarding including managing the process with Placer’s Product and R&D teams for initial data delivery and API setup
- Support Placer’s Sales, Expansions, and Customer Success teams by helping to answer questions about Marketplace products, including coordinating with partners to participate in customer calls
- Work with the Business Development team to ensure that legal agreements including NDAs and data evaluation agreements are submitted and signed to rapidly
- Engage actively in partner discussions to position the value of the Placer Marketplace
- Partner with cross functional teams to ensure customer feedback is delivered to partners and responses and data updates are shared with Placer’s Customer Success team
Requirements
- Experience in partner management, customer success, or account management
- Incredible precision, attention to detail, and organization skills
- 3+ years of customer/partner success experience
- Demonstrated experience in presenting complex data in understandable ways to address customers business questions
- Demonstrated experience using analytical tools to measure performance, determine improvements and innovations, and make adjustments accordingly
- Entrepreneurial spirit, a self-starter, who is internally driven to make an impact on both the customer and a growth directed organization
- Experience working with cross-functional teams and projects
- Aptitude for being organized with flexibility to deliver results in a fast-paced environment
- BA/BS degree
Benefits
- Competitive salary
- Excellent benefits
- Fully remote
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
partner managementcustomer successaccount managementanalytical toolsdata presentationdata evaluationAPI setup
Soft skills
attention to detailorganizational skillsentrepreneurial spiritself-starterflexibilitycommunicationcollaboration
Certifications
BA degreeBS degree