PLACE

Support Specialist

PLACE

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $50,000 - $55,000 per year

Job Level

Junior

About the role

  • Troubleshooting: Resolve issues related to logins, data, platform performance and tool malfunctions
  • Contribute towards the development of a strong team environment by upholding high work standards.
  • User Training and Product Knowledge: Guide users on how to use all of Remine’s platforms and maintain expert-level knowledge of Remine’s features.
  • Escalation and Documentation: Research and document complex technical issues to escalate to specialized internal teams.
  • Take ownership of incoming help requests sent to Remine over email, phone and chat and see each request through to resolution.
  • Share feedback with the rest of the team and across the organization on possible ways to improve product and processes.

Requirements

  • Excellent written and verbal communication skills
  • 1-2 years of experience in a customer-facing role
  • A demonstrated desire for continuous learning and personal development
  • A tech-savvy, analytical and process-oriented mindset
  • A solid understanding of the real-estate industry space
  • A strong sense of customer empathy
  • The ability to multi-task and prioritize your workload
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
excellent written communicationexcellent verbal communicationcustomer empathymulti-taskingprioritizationanalytical mindsetprocess-oriented mindsetdesire for continuous learningpersonal development