PLACE

Senior Escrow Operations Manager

PLACE

full-time

Posted on:

Location Type: Remote

Location: Texas • United States

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Job Level

Senior

Tech Stack

GoSQLTableau

About the role

  • Lead performance, reporting, capacity and talent management, and territory/coverage strategy for escrow and closing
  • Grow and develop a high-performing team of Escrow Officers and Transaction Coordinators
  • Own our operating rhythm and executive dashboards
  • Partner closely with Title, Lenders, GTM (Go-to-Market), Finance, and Post-Closing to hit growth and service targets
  • Accountable for designing the plan and driving execution
  • Own monthly and quarterly planning for SLAs, staffing plans, and utilization targets across markets
  • Run weekly and monthly business reviews with cross-functional leaders; translate company goals into team KPIs and execution plans
  • Build and maintain executive-ready dashboards for OTC, CD timeliness, funding cycle time, file loss rates, pipeline health, capacity/utilization, and CSAT/NPS.
  • Conduct root-cause analyses and deliver data-driven action plans that improve productivity, quality, and client experience
  • Design and maintain capacity models (demand and skill-based routing) across EO/TC teams
  • Define staffing plans, hiring ramps, and cross-training strategies in partnership with other leadership
  • Own market segmentation and coverage models; implement robust QA/QC checklists and track defects

Requirements

  • 10+ years of experience in title/escrow operations with a deep understanding of the full closing lifecycle (purchase and refinance)
  • 5+ years of people management experience, ideally leading remote, multi-state teams
  • Proven ownership of capacity/workforce planning, territory/coverage design, and reporting/analytics
  • Demonstrated results improving OTC, cycle times, file quality, and agent/customer experience at scale
  • Strong technical aptitude: title/escrow production platforms (Qualia preferred) and workflow tools; advanced Sheets/Excel; BI/reporting tools (Looker, Tableau, Power BI). SQL is a plus
  • Exceptional communicator with strong stakeholder management and executive-ready presentation skills
  • Compliance-minded with impeccable integrity and fiduciary responsibility
  • Alignment with PLACE values: Grit, Results, Only Leaders, Wealth, Teamwork, and Humility.
Benefits
  • Health insurance
  • 401(k) retirement plan
  • Paid time off
  • Flexible work arrangements
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
capacity planningworkforce planningterritory designreportinganalyticsroot-cause analysiscapacity modelscross-training strategiesfile quality improvementcycle time improvement
Soft Skills
team leadershipstakeholder managementcommunicationpresentation skillsintegrityfiduciary responsibilitycollaborationstrategic planningproblem-solvingdata-driven decision making