PJI Law, PLC

Receptionist

• Answer incoming calls within 5 seconds while following established call scripts and workflows
• Provide a warm, empathetic, and professional experience for every caller
• Manage SMS and email communications using approved templates and service standards
• Document every client interaction, call, and disposition in the CRM
• Create and manage new leads in the CRM when Intake Specialists are unavailable
• Refer prospective clients to appropriate resources when the firm cannot assist
• Support the Intake Team with scheduling, reminders, conflict checks, client agreements, and data entry
• Maintain accurate records and correctly enter information into systems
• Assist with process documentation and administrative projects
• Perform general administrative and office support duties during quieter periods
• Collaborate with team members to deliver an outstanding client experience