Receptionist

PJI Law, PLC

Remote receptionist serving clients for Washington, DC-area boutique law firm PJI Law. Handling calls, messages, CRM records, leads, scheduling, and intake support from South Africa.

Posted 8/7/2026full-timeRemote • 🇿🇦 South AfricaMid-LevelSenior💰 $800 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates exceptional customer service and communication skills while managing client interactions through phone, SMS, and email. Proficient in CRM documentation and data entry, with a strong focus on attention to detail and the ability to thrive in a fast-paced environment.

Highest-signal resume keywords

Outstanding Customer ServiceExcellent Phone EtiquetteFluent Spoken And Written US EnglishCRM DocumentationAbility To Multitask

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

CRM DocumentationData EntryProcess DocumentationLead ManagementTechnology Learning

Soft Skills

EmpathyCalm DemeanorAttention To DetailOpenness To FeedbackCollaboration

Tools & Technologies

Windows 1116 GB RAM500 GB SSDIntel Core i5 10th GenerationQuality Headset With Microphone

Industry Keywords

Client InteractionCall ScriptsService StandardsFast-Paced EnvironmentFull-Time Availability

About the role

Key responsibilities & impact

Answer incoming calls within 5 seconds while following established call scripts and workflows
Provide a warm, empathetic, and professional experience for every caller
Manage SMS and email communications using approved templates and service standards
Document every client interaction, call, and disposition in the CRM
Create and manage new leads in the CRM when Intake Specialists are unavailable
Refer prospective clients to appropriate resources when the firm cannot assist
Support the Intake Team with scheduling, reminders, conflict checks, client agreements, and data entry
Maintain accurate records and correctly enter information into systems
Assist with process documentation and administrative projects
Perform general administrative and office support duties during quieter periods
Collaborate with team members to deliver an outstanding client experience

Requirements

What you’ll need

No legal experience required
Entry-level position
Ability to remain focused while working independently from home
Outstanding customer service and communication skills
Calm and professional demeanor
Excellent phone etiquette
Fluent spoken and written US English
Exceptional grammar, spelling, and attention to detail
Ability to learn new technology quickly
Ability to thrive in a structured, fast-paced environment
Ability to multitask without sacrificing quality
Ownership of work and openness to feedback
Ability to complete the workday without checking personal social media
Availability for full-time Monday–Friday work during US Eastern Time business hours
Computer with Windows 11 or newer, 16 GB RAM minimum, 500 GB SSD or larger, and Intel Core i5 10th Generation processor or equivalent
External mouse, webcam, quality headset with microphone, and UPS or inverter
Fiber or equivalent internet connection, minimum 100 Mbps, uncapped, with Ethernet connection; Wi-Fi is not acceptable

Benefits

Comp & perks

$800 USD monthly salary
Up to $150 USD monthly performance bonus
8 Paid Holidays
Paid Time Off (PTO)
Comprehensive training
Ongoing professional development
Career growth opportunities
Supportive international team
Fully remote work
Fun team events
Team-oriented culture and positive work environment