Associate, Utility Operations
Pivot Energy
full-time
Posted on:
Location Type: Hybrid
Location: Denver • Colorado • Illinois • United States
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Salary
💰 $70,000 - $85,000 per year
About the role
- Respond to customer requests by phone and email, providing timely and accurate feedback
- Contribute to proactive communications between the SunCentral teams, including project timelines, product details, strategy, and account management
- Work with the Sales and Sales Operations teams on developing Standard Operating Procedures for new projects, markets, and developers
- Leverage Excel, utility forms, and our proprietary software tools to maintain subscriber lists and allocations, optimizing enrollment and revenue collections
- Identify opportunities to improve SunCentral’s CRM tools and customer support processes
- Build relationships with utilities and industry specialists to maintain active community solar subscriptions and ensure accurate bill crediting
- Serve as the point of contact for new clients onboarding, as outlined by business development
- Support the execution of customer acquisition and onboarding campaigns through phone and email-based communications that support subscriber engagement
- Execute subscriber invoicing using utility provided data and the SunCentral portal
- Run monthly aging reports, subscriber collections efforts, and analyze payment data – ensuring project revenue and minimizing subscriber risk
Requirements
- Minimum 2-3 years’ experience in business, project management, or operations
- Familiarity with the community solar industry or, at a minimum, the broader solar industry key terms and market dynamics
- Experience with HubSpot or similar CRM software and best practices
- Advanced in MS Excel, including PivotTables, VLOOKUP, and Data Tables
- Proficient in analyzing energy production and solar crediting data
Benefits
- Excellent health/dental/vision insurance benefits with up to 100% of premiums covered by the company
- Four weeks of vacation plus employment milestone bonus vacations
- Company paid life insurance and short- & long-term disability coverage
- Generous parental leave
- 401(k) matching
- Home office setup stipend for new employees
- Public transit reimbursement
- PTO for volunteering in the community
- Charitable donation matching up to $500/year
- Professional development and educational reimbursements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementoperationsdata analysisinvoicingsubscriber engagementrevenue collectionstandard operating procedurescommunity solarsolar creditingExcel
Soft skills
communicationrelationship buildingcustomer supportteam collaborationproactive communicationproblem solvingorganizational skillsattention to detailclient onboardingstrategic thinking