Pivot + Edge

Account Manager – East

Pivot + Edge

full-time

Posted on:

Location Type: Remote

Location: Connecticut • Maine • United States

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About the role

  • Communicating with clients by phone, through email and face-to-face to ensure their needs are understood and addressed.
  • Building strong client relationships to maintain old business and acquire new customers.
  • Conduct high-level technical discussions with engineering to increase new opportunities.
  • Can obtain program information from a customer to manage production pipeline (supply & demand) or new business opportunity.
  • Collaborating with various internal departments to ensure they fulfill all customer requests.
  • Resolving complaints and keeping track of all processes that pertain to the client’s desires.
  • Acting as the client’s representative in a firm to ensure their demands are met with a focus on improving the customer experience.
  • Collecting and analyzing data concerning consumer behavior to understand changing needs.
  • Engage proactively with current customers to identify and pursue additional sales opportunities across various offerings.
  • Provide first-level technical support to customers, including troubleshooting product-related issues and escalating complex cases to engineering.
  • Conduct technical presentations or demos for customers to explain product features and capabilities.
  • Understand semiconductor supplier and customer market environment including acquisitions to maintain Macnica’s position in a distribution market.

Requirements

  • Bachelors degree in related study or equivalent workplace experience
  • 2-7 years professional sales experience
  • Competent and comfortable in selling Solutions and engaging at Sr. Leadership and C-Suite within customers
  • Ability to summarize all business opportunities both verbally and in writing.
  • Ability to manage all internal/external email, phone call, or message without delay to keep our position strong in timely & professional manner.
  • Proven ability to build and maintain strong relationships with clients, ensuring satisfaction and long-term engagement.
  • Comfortable working across departments to coordinate and fulfill customer needs.
  • Excellent organizational skills with the ability to manage multiple accounts, deadlines, and travel commitments.
  • Ability to advocate for customer needs internally while balancing company goals.
  • Comfortable in a fast-paced, evolving environment with frequent travel and shifting priorities.
Benefits
  • 15 days of vacation, plus 12 days of national holidays
  • 40 hrs. of paid sick time off
  • Health, dental, and vision insurance
  • 401 (k) with company matching
  • HSA/ FSA
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supportdata analysistroubleshootingsales solutionscustomer engagementtechnical presentationspipeline managementconsumer behavior analysis
Soft Skills
communicationrelationship buildingorganizational skillsproblem-solvingadvocacycollaborationtime managementadaptability
Certifications
Bachelor's degree