Pivot + Edge

Program Manager

• Lead the planning, execution, and continuous improvement of Women in Payments’ leadership and community programs.
• Oversee the full lifecycle of program delivery, from concept and planning through to execution and post-program evaluation.
• Manage multiple concurrent programs including Leadership Collective, Global Mentorship Program, POM Cafés, MC6 Spotlights, and other initiatives designed to engage the community.
• Develop and maintain program timelines, project plans, and workflows to ensure programs are delivered on schedule and at a high standard.
• Serve as the primary point of contact for program participants, speakers, partners, and sponsors.
• Coordinate all program logistics including invitations, participant confirmations, session scheduling, and preparation materials.

Account Manager

• Communicating with clients by phone, through email and face-to-face to ensure their needs are understood and addressed.
• Building strong client relationships to maintain old business and acquire new customers.
• Conduct high-level technical discussions with engineering to increase new opportunities.
• Can obtain program information from a customer to manage production pipeline (supply & demand) or new business opportunity.
• Collaborating with various internal departments to ensure they fulfill all customer requests.
• Resolving complaints and keeping track of all processes that pertain to the client’s desires.
• Acting as the client’s representative in a firm to ensure their demands are met with a focus on improving the customer experience.
• Collecting and analyzing data concerning consumer behavior to understand changing needs.
• Engage proactively with current customers to identify and pursue additional sales opportunities across various offerings.
• Provide first-level technical support to customers, including troubleshooting product-related issues and escalating complex cases to engineering.
• Conduct technical presentations or demos for customers to explain product features and capabilities.
• Understand semiconductor supplier and customer market environment including acquisitions to maintain Macnica’s position in a distribution market.

Account Manager – East

• The Account Manager is responsible for making sure the client and customer needs are being met and understood by each department in the company.
• Communicating with clients by phone, through email and face-to-face to ensure their needs are understood and addressed.
• Building strong client relationships to maintain old business and acquire new customers.
• Conduct high level technical discussions with engineering to increase new opportunities.
• Can obtain program information from a customer to manage production pipe line (supply & demand) or new business opportunity.
• Collaborating with various internal departments to ensure they fulfill all customer requests.
• Resolving complaints and keeping track of all processes that pertain to the client’s desires.
• Acting as the client’s representative in a firm to ensure their demands are met with a focus on improving the customer experience.
• Collecting and analyzing data concerning consumer behavior to understand changing needs
• Engage proactively with current customers to identify and pursue additional sales opportunities across various offering
• Provide first-level technical support to customers, including troubleshooting product-related issues and escalating complex cases to engineering.
• Conduct technical presentations or demos for customers to explain product features and capabilities.
• Understand semiconductor supplier and customer market environment including acquisitions to maintain Macnica’s position in a distribution market

Account Manager – Central

• Communicating with clients by phone, through email and face-to-face to ensure their needs are understood and addressed.
• Building strong client relationships to maintain old business and acquire new customers.
• Conduct high level technical discussions with engineering to increase new opportunities.
• Can obtain program information from a customer to manage production pipe line (supply & demand) or new business opportunity.
• Collaborating with various internal departments to ensure they fulfill all customer requests.
• Resolving complaints and keeping track of all processes that pertain to the client’s desires.
• Acting as the client’s representative in a firm to ensure their demands are met with a focus on improving the customer experience.
• Collecting and analyzing data concerning consumer behavior to understand changing needs.
• Engage proactively with current customers to identify and pursue additional sales opportunities across various offering.
• Provide first-level technical support to customers, including troubleshooting product-related issues and escalating complex cases to engineering.
• Conduct technical presentations or demos for customers to explain product features and capabilities.
• Understand semiconductor supplier and customer market environment including acquisitions to maintain Macnica’s position in a distribution market.

Events

• Plan and manage all operations for each event
• Work with head of event planning to source, negotiate, and manage contracts with vendors
• Coordinate with key clients as required
• Work closely with marketing and program managers to ensure timely management of event speakers and marketing materials
• Support head of event planning as required
• Use technology tools and systems to manage the process
• Document and maintain a detailed blueprint for the role

Program Manager

Account Manager – East

Account Manager – Central

Account Manager

Event Manager